Frequently Asked Question (FAQ) on QashierPay or Gobiz related matters:
Q: How long does it take for Gobiz to reimburse payment?
A: Gobiz will take 3-5 working days to reimburse the payment after a settlement was made
Q: Does the payment directly reimburse into my account?
A: Yes, the payment from Gobiz will be directly reimbursed to the bank account you provided during your application registration.
Q: If you have received an email stating that your payment has been withheld, what steps can you take to request its release?
A: If you have received an email regarding the above matter, kindly contact our Customer Support Team for further assistance.
Possibilities of receiving email regarding payment withheld by Gobiz:
Late settlement / Non-settlement
If you did not reconcile/perform your settlement the day before, kindly refer to this article on how to perform late settlement or non-settlement transactions
Wrong Payee ID provided to Gobiz during registration
You need to reconfirm with the bank which you have registered with Gobiz and ensure that the payee ID is correct
In the event of an error made by the bank, please contact your respective bank and request them to rectify the mistake on your behalf
If you have provided an incorrect Payee ID to Gobiz, please reach out to our customer support and provide us with the correct Payee ID for rectification
Large transactions that may be flagged by Gobiz Risk Management Team
Typically, if there are any large transactions flagged by the Gobiz Risk Management Team, they will have already sent you an email notification. The email will contain guidelines and a list of documents they require. You can directly respond to them via email or through the communication channels specified in the email.
If you did not receive any email from Gobiz Risk Management Team, kindly contact our Customer Support Team so we can help to further assist you on this matter.