To perform card settlement on QashierPay
Select the “☰” icon at the top right-hand corner of the POS homepage
Select OK to confirm on performing a settlement
If the transaction is successful, the terminal will display a prompt indicating "SETTLEMENT SUCCESS" and automatically print a settlement slip
Here's a step-by-step video guide:
Late settlement / Non-settlement on QashierPay
If you did not reconcile/perform your settlement the day before, below are the steps to follow:
Contact our Customer Support Team for further assistance. They will be able to provide you with a list of approved transactions that have not undergone settlement
Perform Settlement process on QashierPay terminal by referring to this guide
Please ensure to keep the settlement slip once you processed your settlement, as you will need to provide it to our customer support at a later stage
Go to Gobiz portal
Login using your registered mobile number with Gobiz along with your password
Select the terminal which you want to check the transaction on (and the option ends with - Point of Sale (POS))
On the main page of the Gobiz portal, click on the menu option located at the top-left hand side of the page
Under Report, select "Approval History"
Click on the Search button located on the right-hand side of the page
Under transaction date, select the date of the transaction that you would like to check on
Click on "SEARCH" to proceed
After performing a search, the Gobiz portal will display a list of transaction(s), select the transaction by clicking the “>” icon next to the transaction
Select "SEND RECEIPT" to download the receipt.
Repeat Step 10 to 13 until all the transaction's receipt has been downloaded according to the list provided
Provide all the approval transaction receipt(s) and settlement slip (stated in Step 3) to our Customer Support Team so that they can help to resolve last settlement issue.