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How to Reopen (Reactivate) a Table After Voiding a Paid Bill in Qashier POS

Billed a customer wrongly? Simply void the transaction and reactivate to make the changes!

Billed a table wrongly after payment? Void the transaction, then reopen (reactivate) the table so its items go back on the table and you can correct the order and collect payment again.

Applies to: All markets · Qashier POS · stores with the Table Management add-on · a staff PIN to void the transaction.

Note: This is only for table (dine-in) bills that have already been paid and closed. To remove items from a table that has not been paid yet, see How to Void an Item or a Whole Table in Table Management (Qashier POS).

Step 1: Void the paid transaction

Void the table's transaction from Transaction Record. See How to Void or Refund a Transaction in Qashier POS for the full steps.

Step 2: Reactivate the table

You can reactivate the table straight after voiding, or later from Transaction Record.

Straight after voiding

  1. After the void (and the Inventory Update question, if your store tracks inventory), a Reactivate Table pop-up asks: "This is a dine in transaction, would you like to add back all the items to this table?"

  2. Tap Yes.

Later, from Transaction Record

  1. On the Qashier POS home screen, tap Transaction Record.

  2. Select the voided transaction you want to reactivate.

  3. Tap Reactivate Table.

  4. Tap Yes.

Here is a video of the steps:

What you should see

  • The message "Table [table number] reactivated." appears.

  • Go back to the Qashier POS home screen and open POS & Payment. The table is open again with its items. Edit the order, then collect payment as normal.

  • The reactivated table is a separate transaction from the voided record.

Things to note

  • Reactivate Table only shows on voided transactions that have a table number, and only when Table Management is on for your store.

  • When you void an order that was paid online (for example, through Treats), the Reactivate Table pop-up does not appear, because the order was already settled online.

If something goes wrong

What you see

Why

What to do

No Reactivate Table button on the transaction

The transaction has not been voided, has no table number, or Table Management is off

Void the transaction first. Only table (dine-in) transactions can be reactivated.

You can't void the transaction

Your store limits voiding to selected staff, or the card payment has already been settled

See How to Restrict Void/Refund on Qashier POS to Selected Staff and How to Void or Refund a Transaction in Qashier POS

Still stuck? Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).

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Last verified: 25 Sep 2026 · Markets: All markets

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