Summary: Multiple Staff Mode lets you tag the staff member who served each item on a Qashier POS sale, so each person's sales and commission are credited correctly. It is useful for salons, spas, retail and other businesses that pay commission.
Applies to: All markets. Turned on in QashierHQ; used on Qashier POS.
Before you start
Add your staff, each with their own Staff PIN. See How to Add, Edit or Delete Staff in QashierHQ or How to Add, Edit or Delete Staff in Qashier POS.
To calculate commission, also turn on the commission feature and set commission rates. See How to Set Up Staff Commission in QashierHQ (Commission Tiers and Product Rates).
Turn on Multiple Staff Mode
Log in to QashierHQ and click the Settings (gear) icon at the top right.
Under Store, click Additional Settings, select the store, then click Employee Management.
Tick Enable selection of staff for each product added to the bill. Useful for shops to calculate commission. The setting saves automatically.
Note: Only one staff option can be on at a time. Multiple Staff Mode tags a staff member to each item. The other option, Enable staff selection for each transaction, tags one staff member to the whole bill. Turning one on turns the other off. If you cannot see Additional Settings, contact support.
Tag staff to an item
Tap POS & Payment. When you see Please enter staff PIN, enter your Staff PIN. You are recorded as the cashier.
Tap a product.
Under Select Staff, tap the staff member who served the customer for this item.
Tap Add (or Add & Close). If you did not select anyone, you see Please select staff.
Repeat for each item. Each item takes one staff member, and different items on the same bill can go to different staff.
Check out as usual.
Tag staff with Quick Order
Quick Order adds a product to the bill with one tap. To turn it on for a category, see How to Enable Quick Order for a Category in QashierHQ.
Tap POS & Payment and enter your Staff PIN.
Open the category where Quick Order is on and tap the product.
In the Select Staff window, tap the staff member. The item is added to the bill with that staff member.
Review the order and check out.
Tag staff when redeeming a package
Tap POS & Payment and enter your Staff PIN.
Tap the package icon at the top right. It appears only when packages are turned on for your store.
Enter the customer's phone number or name, then select the right record.
In the Select Staff window, tap the staff member, then redeem the package.
For the full redemption steps, see How to Redeem a Customer's Package in Qashier POS.
What you should see
In the transaction record:
Staff under each item is the person you selected. This person earns the commission for that item.
Cashier is the person who entered their Staff PIN when opening POS & Payment.
Tagged the wrong staff member? You can change the staff on each item in QashierHQ. See How to Change the Staff Assigned to a Transaction in QashierHQ.
If something goes wrong
Symptom | Likely cause | What to do |
There is no Select Staff list when you tap a product | Multiple Staff Mode is off for this store, or the POS has not picked up the change yet | Tick the setting in QashierHQ (see above), then close and reopen Qashier POS. |
Please select staff | No staff member was selected for the item | Tap a staff member under Select Staff, then tap Add. |
A staff member is missing from the Select Staff list | They were not added to this store | Add them in QashierHQ Staff Management for this store. |
Multiple Staff Mode switched itself off | Enable staff selection for each transaction was turned on | Only one staff option can be on. Tick Multiple Staff Mode again if you want to tag staff per item. |
If you still need help, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
Related articles
Last verified: 25 Sep 2026 · Markets: All markets