Summary: Set up staff commission in QashierHQ: give each staff member a commission tier (Assistant, Junior or Senior), then set a commission rate for each tier on each product. Qashier then calculates commission on every sale for you.
Applies to: All markets. QashierHQ (web). You need a QashierHQ login with access to Settings, Staff Management and Product Management.
Before you start
Turn on commission for the store: click the Settings (gear) icon at the top right, then under Store click Additional Settings > Employee Management and tick Enable Commission Feature. Until this is on, none of the commission fields below appear. If you don't see this setting, contact support.
Add your staff first. See How to Add, Edit or Delete Staff in QashierHQ.
How commission works
Each staff member has one commission tier: Assistant, Junior or Senior.
Each product has a commission rate for each tier: Assistant Commission Rate, Junior Commission Rate and Senior Commission Rate.
When a product is sold, the staff member recorded on the sale earns the rate for their tier.
Step 1: Give a staff member a commission tier
In QashierHQ, go to Operations > Staff Management and select the store.
Click the staff member.
Click Edit.
Under Compensation, choose a Commission tier: Assistant, Junior or Senior. Choose — No tier — if this staff member does not earn commission.
Click Save changes.
The tier shows in the Commission tier column of the staff list. You can also choose the tier when you add a new staff member.
Step 2: Set commission rates on a product
Go to Products & Inventory > Product Management and select the store.
Open the tab and the category, then click the product. The Edit Product window opens.
For Assistant Commission Rate, Junior Commission Rate and Senior Commission Rate, choose $ (a fixed amount in your store currency) or % (a percentage of the product price), then enter the value.
Click Confirm.
When you choose %, QashierHQ shows the amount per unit under the field (Commission: … per unit, in your store currency). That amount is calculated from the product price when you save.
Note: The commission amount per unit sold stays the same, whatever bill-level or product-level discounts are applied. The saved amount does not update by itself if the price is changed later in another way, for example by Excel. In that case, open the product, re-enter the % rates and click Confirm.
Set commission rates for many products at once
Go to Products & Inventory > Product Management and select the store.
Click Bulk Action, then choose:
Product Bulk Create to add new products with their commission rates, or
Product Bulk Update to change the commission rates of existing products.
Fill in the Assistant Commission Rate, Junior Commission Rate and Senior Commission Rate columns, choosing $ or % for each.
Click Confirm.
For the full bulk steps, see How to Bulk Create and Bulk Update Products in QashierHQ.
What you should see
On the POS, tag the staff member to each item (Multiple Staff Mode) or to the whole transaction. See How to Tag Staff to Each Item for Commission (Multiple Staff Mode) in Qashier POS.
In QashierHQ, go to Money & Finance > Full Report. The Overview tab shows Total Commission, and the Staff & Tags tab shows Sales by Employee with a Total Commission column for each staff member.
If something goes wrong
Symptom | Likely cause | What to do |
There is no Commission tier field, or no commission rate fields on the product | Enable Commission Feature is not ticked for this store | Tick it (see Before you start), check the store picker, then open the staff member or product again. |
A staff member earns no commission on a sale | They have no tier, the product has no rate for their tier, or another staff member was recorded on the sale | Check the staff member's Commission tier and the product's rate for that tier. To change who is recorded on a past sale, see How to Change the Staff Assigned to a Transaction in QashierHQ. |
The commission amount did not change after a price change | A % rate is saved as a fixed amount, calculated from the price at the time you saved | Open the product, re-enter the % rates and click Confirm. |
If you still need help, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
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Last verified: 25 Sep 2026 · Markets: All markets