Summary: The Booking Calendar on the POS & Payment page lets you save a customer's cart as an appointment on a date and time, find it again on the day, take payment for it, or delete it. This is the older in-POS calendar; it is switched on per store.

Applies to: All markets · Qashier POS · the legacy Booking Calendar (enabled per store by Qashier) · your Terminal PIN is needed to delete a booking.

Which booking tool do you have? This guide is for stores that see a Book button and a calendar icon on the POS & Payment page. If your POS home screen shows a Bookings & Reservations button instead, you use the Bookings module: follow How to Set Up and Manage Bookings (QashierHQ + Qashier POS).

Before you start

The Booking Calendar must be enabled for your store. If you do not see Book on the POS & Payment page, contact Qashier Support.
The Booking Calendar is not available while Table Management is on; the Book button is hidden.
Add at least one service to the cart and select the customer before you tap Book.
Packages and credit top-ups cannot be booked. Sell them in a separate sale.

Book an appointment

On the POS home screen, tap POS & Payment.
Tap the service the customer is booking, then Add & Close to put it in the cart.
Tap Customer on the right of the page.
Enter the customer's phone number or name and tap Search.
Tap Confirm. The customer's name now shows on the Customer button. If the customer is new, register them first: see How to Add (Register) a New Customer in Qashier POS.
Tap Book at the bottom right of the page.
Pick the appointment date, then set the time (24-hour clock).
Under Select Staff, choose the staff member who will serve this appointment. If your store has no staff list, the appointment is saved under the staff currently logged in.
Tap Confirm. The POS asks Please confirm to create a booking on [date and time]? Tap OK.
You see Bookings added successful and the cart is cleared. If the POS asks whether to send an email confirmation to the customer, choose yes or no.

Find a booking on the calendar

On the POS home screen, tap POS & Payment.
Tap the calendar icon in the top bar, to the right of the search and hold-bill icons. (If your store uses a barcode scanner, a scanner icon comes first, so the calendar is the third or fourth icon.)

In the Booking Calendar, select the appointment date (the date the customer is coming, not the date you made the booking).
All bookings for that date are listed with their Time, Summary (the booked services) and Staff.

Take payment for a booking

Open the Booking Calendar and select the appointment date, as above.
Tap the booking, then tap Payment.
The booked services are added back into the cart. Add any extra services rendered.
Tap Pay, choose the payment method and tap Confirm.
When the payment is complete, tap Back to POS. The booking is removed from the calendar and the sale appears in Transaction Record.

Delete a booking

Open the Booking Calendar and select the appointment date, as above.
Tap the booking, then tap Delete.
Enter the Terminal PIN and tap OK. The booking is removed from the calendar. If you do not know the PIN, see How to View or Change Your Terminal PIN in QashierHQ.

If something goes wrong

Symptom	Cause	Fix
Please select a customer first before proceeding to booking calendar.	No customer is attached to the cart.	Tap Customer, search and Confirm the customer, then tap Book again.
Please add at least 1 item	The cart is empty.	Add the service first, then tap Book.
Cannot hold/book package or credit items.	The cart contains a package or a credit top-up.	Remove it and sell it in a separate sale; book only the services.
No Book button or calendar icon on the POS & Payment page	The Booking Calendar is not enabled for your store, or Table Management is on.	Contact Qashier Support to check your store settings.
The booking is not listed on the day you selected	The calendar lists bookings by appointment date, not by the date they were made.	Select the appointment date.

If the problem continues, contact Qashier Support.

Last verified: 25 Sep 2026 · Markets: All markets

How to Book, Pay for and Delete Appointments in the POS Booking Calendar (Legacy)