Qashier

If you scan a product and Qashier POS does not search for it and add it to the order, your scanner is probably not sending an Enter key after each barcode. Qashier POS only runs the search when it receives that Enter key. Scanning the configuration barcode below turns it on.

Applies to: All markets · Qashier POS · the omnidirectional (desktop) barcode scanner supplied by Qashier · No PIN needed.

Connect the scanner to your POS. See <a href="https://support.qashier.com/en/articles/7328145">How to Connect a Barcode Scanner to Your Qashier POS</a>.

The configuration barcode below is for the omnidirectional (desktop) scanner supplied by Qashier. If you have a handheld scanner or a scanner bought elsewhere and scans do not search automatically, check its manual for how to turn on the Enter (carriage return) suffix, or contact support.

- Connect the scanner to your POS. See <a href="https://support.qashier.com/en/articles/7328145">How to Connect a Barcode Scanner to Your Qashier POS</a>.
- The configuration barcode below is for the omnidirectional (desktop) scanner supplied by Qashier. If you have a handheld scanner or a scanner bought elsewhere and scans do not search automatically, check its manual for how to turn on the Enter (carriage return) suffix, or contact support.

Make sure the POS is on the Qashier main page.

Scan the configuration barcode below with your barcode scanner. This turns on auto-search.

Listen for a beep. It confirms the setting is registered.

If the scan box is not already open, tap the barcode icon at the top left of the order page. The Please scan/input barcode box opens.

Scan a product to test. The item is added to the order automatically.

1. Make sure the POS is on the Qashier main page.
2. Scan the configuration barcode below with your barcode scanner. This turns on auto-search.
3. Listen for a beep. It confirms the setting is registered.
4. Tap POS &amp; Payment.
5. If the scan box is not already open, tap the barcode icon at the top left of the order page. The Please scan/input barcode box opens.
6. Scan a product to test. The item is added to the order automatically.

<a href="https://support.qashier.com/en/articles/7328145">How to Connect a Barcode Scanner to Your Qashier POS</a>

<a href="https://support.qashier.com/en/articles/9103333">How to Factory Reset Your Barcode Scanner (Zebra / Honeywell)</a>

- <a href="https://support.qashier.com/en/articles/7328145">How to Connect a Barcode Scanner to Your Qashier POS</a>
- <a href="https://support.qashier.com/en/articles/9103333">How to Factory Reset Your Barcode Scanner (Zebra / Honeywell)</a>

Last verified: 25 Sep 2026 · Markets: All markets

Barcode Scanner Not Adding Items? How to Enable Auto-Search

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Symptom	Likely cause	Fix
POS shows Item barcode not found, please scan again	The barcode is not saved on any product	Add the barcode to the product: on the POS tap the menu icon (☰) > Manage Products, or edit the product in QashierHQ and fill in the Barcode field.
The first scan works, then the next scan does nothing until you tap the barcode icon again	The scan box closes after each scan unless Scanner always on is ticked	In QashierHQ go to Settings > Additional Settings > Scanner Settings and tick Scanner always on.
No beep when you scan the configuration barcode, or scans still do not search	The scanner did not accept the code, or its settings are mixed up	Factory reset the scanner (see How to Factory Reset Your Barcode Scanner (Zebra / Honeywell)), then scan the configuration barcode again.
Still not working	Scanner or cable fault	Contact Qashier Support with your scanner model.

Barcode Scanner Not Adding Items? How to Enable Auto-Search

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