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How to Change the Manager PIN in QashierHQ

Summary: The Manager PIN lets a manager fix staff clock-in and clock-out times on the Qashier POS Time Card. This article shows how to view and change it in QashierHQ.

Applies to: All markets · QashierHQ, with the PIN used on Qashier POS · Your QashierHQ login needs access to Settings.

Before you start

  • The Manager PIN field appears when Time Card is turned on for your store. If you do not see the field, contact your local support agent.

  • The Manager PIN is not the same as the Terminal PIN. To change the Terminal PIN, see How to View or Change Your Terminal PIN in QashierHQ.

Where the Manager PIN is used

On Qashier POS, open Time Card and tap the manager icon at the top right. Enter the Manager PIN when you see Please enter manager PIN. You can then use Admin Clock In or Admin Clock Out for a staff member who missed a clock-in or clock-out. See How to Record a Missed Staff Clock In/Out on Qashier POS (Admin Clock In/Out).

Change the Manager PIN

  1. Log in to QashierHQ.

  2. Click the Settings (gear) icon at the top right of the page. On a phone, tap your account icon, then tap Settings.

  1. Under Store, click Basic Settings. In the classic QashierHQ view, this tab is called Store Settings.

  2. If you have more than one store, choose the store from the Store drop-down list.

  3. In the Manager PIN field, click the eye icon to show the current PIN.

  4. Type a new PIN of 4 to 6 digits, numbers only.

  5. Click Submit.

Here is a step-by-step video guide (classic view):

What you should see

A Successfully updated store settings message appears. On your Qashier POS terminal, go back to the home screen so it loads the new PIN.

If something goes wrong

Symptom

Cause

Fix

You cannot see the Manager PIN field

Time Card is not turned on for this store

Check that you picked the right store. If you did, contact your local support agent.

"PIN must be more than 4 digits"

The PIN is shorter than 4 digits or longer than 6

Enter 4 to 6 digits.

"Only numbers are allowed"

The PIN has letters or symbols

Use numbers only.

The POS does not accept the new PIN

The POS has not loaded the new settings yet

Go back to the POS home screen, then try again.

Still stuck? Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).

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Last verified: 25 Sep 2026 · Markets: All markets

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