Summary: Pause Store lets you stop new GrabFood or foodpanda orders for a set time, or close a foodpanda store until you reopen it, from QashierHQ or from Qashier POS, without touching the GrabFood or foodpanda device.
Applies to: Stores with the GrabFood or foodpanda integration · GrabFood and foodpanda in Singapore, Malaysia and the Philippines; GrabFood only in Thailand · QashierHQ and Qashier POS.
Use it when the kitchen is overwhelmed and needs a breather, or when something comes up and you need to stop orders for the rest of the day.
Before you start
The integration must be active for the store. Pause Store then appears by itself. See How to use the GrabFood and foodpanda integration (menus, orders and reports).
Keep Qashier POS updated to the latest version.
Your options
Option | What it does | GrabFood | foodpanda |
Open | Business as usual: orders come in | Yes | Yes |
Pause | Stop orders temporarily, for a duration you choose | QashierHQ: 30 mins, 1 hour, 24 hours or For the day. | QashierHQ: 30 mins, 1 hour or For the day. |
Close | Until status is changed to open: For the day or Indefinitely | Not available | Yes. A Reason is required |
Pause or close from QashierHQ
In the left sidebar, under Sales Channels, click GrabFood or FoodPanda, then choose your store in the Store picker.
Click Pause Store, next to Last Synced.
In the window, switch on Pause (or, for foodpanda, Close).
Choose the duration. For foodpanda, also choose a Reason.
Click Confirm.
Pause or close from Qashier POS
Open the online orders pop-up on the POS.
Tap the three-dot icon at the top right, then tap Store Status.
Tap GrabFood or Foodpanda.
Switch on Pause (or, for foodpanda, Close) and choose the duration. For foodpanda, also choose a Reason.
Tap Confirm.
Reopen early
To take orders again before the pause ends, open the same window (click Paused or Closed in QashierHQ, or tap the platform under Store Status on the POS), switch on Open and click Confirm.
What you should see
Pause Store (white button): the store is open.
Paused (orange): orders are stopped, with Order resumes at and the date and time shown next to it. When that time is reached, the button returns to Pause Store by itself.
Closed (red): shown after For the day (with Order resumes tomorrow) or after Indefinitely (no resume time).
On the POS, Store Status shows Open, Paused or Closed for each platform, with Order resumes at and the time, or Orders resume tomorrow.
If something goes wrong
What you see | Cause | What to do |
"Unable to pause store. Please check the GrabFood device." (or the FoodPanda device / portal) | GrabFood or foodpanda did not accept the change | Check that your GrabFood or foodpanda merchant device or portal is online and the store is not already closed there, then try again |
"Please select a duration" or "Please select a reason" | A required field is empty | Choose a duration (and, for foodpanda, a Reason) before clicking Confirm |
No Pause Store button in QashierHQ, or no Store Status option on the POS | The integration is not active for this store | See How to use the GrabFood and foodpanda integration (menus, orders and reports), or contact support |
Still stuck? Contact Qashier Support.
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Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH