Stop customers from ordering items you have run out of on QR ordering. You can mark an item as sold out by hand at any time, and stores that track inventory can have items with zero stock blocked automatically.
Applies to: All markets · QashierHQ and Qashier POS · QR ordering (Table Management) · Inventory tracking for automatic sold-out.
Before you start
QR ordering must be active for your store. See Static vs Dynamic QR Ordering: Which One Should I Use?
For automatic sold-out, the product must have Track Inventory turned on and an up-to-date stock count. See How to Track Inventory in QashierHQ.
Option 1: Mark an item as sold out
This works whether or not you track inventory. The item stays sold out until you untick it.
In QashierHQ
Log in to QashierHQ.
In the sidebar, go to Products & Inventory > Product Management.
Select your store, then open the product's category and click the product.
Tick Mark as sold out.
Click Confirm.
On Qashier POS
Tap ☰ > Manage Products.
Tap the product.
Tick Mark as sold out.
Tap Confirm.
When the item is back in stock, open it again, untick Mark as sold out and confirm.
Option 2: Block items automatically when stock reaches 0
If your store uses Dynamic QR ordering:
In QashierHQ, click Settings (top right).
Click Additional Settings, then Table Management.
Tick Track inventory for dynamic QR Ordering. This option only appears when QR ordering is set to Dynamic: Print a new QR for every order.
If your store uses Static QR ordering or Mobile Ordering, contact Qashier Support to check whether automatic sold-out is switched on for your store.
What you should see
When customers scan the QR menu, a sold-out item is shown as sold out and they cannot add it to their cart. If an item sells out while a customer already has it in their cart, they are asked to remove it before they can place the order.
If something goes wrong
Symptom | Likely cause | What to do |
An item with 0 stock can still be ordered | Track Inventory is off for the product, the stock count is not 0, or automatic sold-out is not on for your store | Check Track Inventory and the stock count, or tick Mark as sold out to stop orders straight away |
Track inventory for dynamic QR Ordering is not shown | QR ordering is set to Static, or Table Management is not enabled | Use Mark as sold out, or contact Qashier Support |
An item is still shown as sold out after you restock | Mark as sold out is still ticked | Untick Mark as sold out on the product and confirm |
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Last verified: 25 Sep 2026 · Markets: All markets