This article explains the figures in your Qashier sales report, such as Total Sales, Net Sales, Gross Sales, discounts and tax, and shows how they are calculated with one worked example. Use it when the numbers on your report do not look the way you expect.
Applies to: All markets · QashierHQ (Full Report) and Qashier POS (Reports page) · QashierHQ login with reports access.
Where to find these figures
QashierHQ: in the left sidebar, open Money & Finance and select Full Report. On the Overview tab, the Revenue card shows Total Sales with its breakdown. Click the (i) icon next to a figure for its definition.
Qashier POS: on the home screen, tap Reports. Under Sales Information, tap the arrow next to Total Sales to expand the breakdown, and tap the (i) icon for a definition. See How to View the Sales Report on Qashier POS.
What each figure means
Figure | Definition |
Total Sales | Net Sales + Total GST/SST/VAT + Total Payment Fee Surcharge (Australia only) − Total Redeemed Point Amount ± Total Rounding. This is the amount your customers paid. |
Net Sales | Gross Sales − Total Discount Given + Total Service Fee. In QashierHQ, Total Refund is also subtracted. |
Gross Sales | The sum of all product and modifier original prices, excluding tax. |
Total Discount Given | The sum of all item-level and bill-level discounts. |
Total Service Fee | The sum of all transactions' service fee (service charge). |
Total GST / Total SST / Total VAT | The sum of all transactions' tax. The label follows your market (see below). |
Total Payment Fee Surcharge | Payment fee surcharges your customers paid, set per payment method. Australia only. See [AU] How to Set Up a Payment Fee Surcharge. |
Total Redeemed Point Amount | The total point value redeemed by customers. Points pay for part of the bill, so this amount is shown as a negative value. |
Total Rounding | The total rounding applied to cash transactions. |
Total Refund | The amount refunded to customers in the period. QashierHQ only. |
Tipping Amount | Tips collected in the period. |
Total Cost and Gross Profit | Your product cost and the profit after that cost. Shown in the QashierHQ Full Report only; the figures are only accurate when your product costs are set. The Qashier POS report does not show cost or profit. |
Total Commission | Staff commission earned in the period. Shown only when staff commission is turned on for your store. |
Unpaid Transactions | The value of transactions that are still unpaid. |
No. of Sales Transactions and Average Sales / Transaction | How many sales were made, and the average value per sale. |
Tax label by market
Market | Tax line on the report |
Singapore, Australia | Total GST |
Malaysia | Total SST. For stores with more than one SST rate, see [MY] How to Set Different SST Rates per Product (Multiple Tax Rate). |
Thailand, Philippines | Total VAT. Philippines stores also see VATable, VAT-exempt and zero-rated lines. See [Philippines] How VAT Is Calculated in Qashier. |
How tax is calculated
Tax is calculated on the price after item-level and bill-level discounts and after any points redemption. In most markets the service charge is also taxed. For Malaysia SST, the service charge is not taxed. Whether your prices include or exclude tax is set in QashierHQ. See How to Set Up GST, SST or VAT (Tax Inclusive / Exclusive) in QashierHQ.
Worked example
The example below uses a Singapore store whose prices exclude tax, with 9% GST and a 10% service charge. Amounts are in SGD. Your market's tax rate, tax name and currency differ, so use the example for the method, not the figures.
The bill:
Line | Original price | Item-level discount | Price after item-level discount |
Cheese Burger | 10.00 | 10% | 9.00 |
Add Egg (modifier on the Cheese Burger) | 1.00 | 10% (shares the burger's discount) | 0.90 |
Iced Tea | 4.10 | none | 4.10 |
Total | 15.10 | 1.10 | 14.00 |
A bill-level discount of 2.80 is then applied to the whole order.
Figure | Calculation | Result |
Gross Sales | 10.00 + 1.00 + 4.10 | 15.10 |
Total Discount Given | Item-level 1.10 + bill-level 2.80 | 3.90 |
Amount after discounts | 15.10 − 3.90 | 11.20 |
Total Service Fee | 10% × 11.20 | 1.12 |
Net Sales | 15.10 − 3.90 + 1.12 | 12.32 |
Total GST | 9% × 12.32 = 1.1088, rounded | 1.11 |
Total Sales | 12.32 + 1.11 | 13.43 |
Total Sales (13.43) is the total printed on the customer's receipt.
If your prices include tax: the report still shows Gross Sales excluding tax, and Total Sales is still the amount the customer paid. The tax is worked out from the discounted, tax-inclusive amount.
How bill-level dollar discounts are spread across products and modifiers
A bill-level dollar discount is shared out by weight. Each product's or modifier's weight is its price after item-level discounts divided by the order total after item-level discounts. In the example, the order total after item-level discounts is 14.00 and the bill-level discount is 2.80.
Product / modifier | Price after item-level discount | Share of the 2.80 bill-level discount |
Cheese Burger | 9.00 | 9.00 ÷ 14.00 × 2.80 = 1.80 |
Add Egg | 0.90 | 0.90 ÷ 14.00 × 2.80 = 0.18 |
Iced Tea | 4.10 | 4.10 ÷ 14.00 × 2.80 = 0.82 |
Total | 14.00 | 2.80 |
The shares always add up to the full bill-level discount. This is why the figures in Sales by Product, Sales by Category and Sales by Modifier reflect bill-level discounts even though the discount was applied to the whole order.
A bill-level percentage discount reduces every product and modifier by the same percentage.
An item-level dollar discount on a product with modifiers is split between the product and its modifiers by the same weight method.
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Last verified: 25 Sep 2026 · Markets: All markets