Register a new customer on Qashier POS so their purchases, points and credits are saved to a profile. You can add a customer in two ways: during a sale, when a search finds no match, or from Customer Management.
Applies to: All markets · Qashier POS · Customer Management (CRM) must be enabled for your store · Customer Management may ask for the Terminal PIN.
Before you start
Customer Management (CRM) is switched on for your store. If you do not see the Customer button on the POS screen, see How to Add Features and Manage Your Plan in Qashier Marketplace (QashierHQ).
Have the customer's mobile number and name ready. Both are required.
Method 1: Register during a sale (POS & Payment)
On the home screen, tap POS & Payment.
Tap the orange Customer button at the top of the cart (the right-hand panel).
Enter the customer's phone number or name, then tap Search.
If the customer is not registered, a Reminder pop-up says: "Customer not found, please key in the correct phone number/name. Or would you like to register the customer now?" Tap Register Customer (or Cancel to search again).
The Please input new member details: screen opens. The phone number you searched for is already filled in.
Enter the customer's Name (required). The other fields are optional; see the field list below.
Scroll down and tick the PDPA Declaration box. Tick Marketing preferences only if the customer agrees to receive promotions by email or SMS.
Tap Confirm. On landscape terminals the button is at the top right of the screen; on portrait devices it is in the bar at the bottom.
In the Confirm registration pop-up, tap OK.
The new customer is attached to the current sale automatically. Their name shows on the orange button at the top of the cart. Complete the transaction as usual.
Here's a step-by-step video guide
Method 2: Register from Customer Management
On the home screen, tap Customer Management. Enter the Terminal PIN if you are asked for it.
Tap Add New Customer at the top left of the page.
Enter the customer's mobile number and Name (required). The other fields are optional.
Scroll down and tick the PDPA Declaration box. Tick Marketing preferences only if the customer agrees to marketing.
Tap Confirm (top right on landscape terminals, bottom bar on portrait devices).
In the Confirm registration pop-up, tap OK.
You return to Customer Management and the new customer appears in the list.
Here's a step-by-step video guide
The registration form
Mobile number (required). The label depends on your store:
Stores that use Treats see Mobile Number (With country code)*. The country code is filled in for you (+65, +60, +63, +66 or +61). Enter the number in the form +6591234567.
Other stores see Mobile Number (Without country code)*. Enter the local number with digits only.
Name (required).
Email, Date of Birth and Address (optional).
Up to 8 custom fields set up by your store (optional).
How did you hear about us?: N.A., Digital, Walk-in or Others (optional).
PDPA Declaration (Mandatory to use our services): required. This is the customer's consent for your store to collect and use the details in the form.
Marketing preferences: optional. Tick it only if the customer agrees to receive promotions by email and/or SMS. This sets their marketing consent, which you can see in QashierHQ.
What you should see
Method 1: the customer's name on the orange button at the top of the cart, and the sale saved to their profile once paid.
Method 2: the new customer in the Customer Management list.
In QashierHQ, the customer under Customers & Marketing > Customer Management.
If something goes wrong
Symptom | Cause | Fix |
"The number is already registered" or "Invalid input or the contact number has already been registered" | A customer with this number already exists | Search for the existing customer instead. See How to View, Edit or Delete Customers in Qashier POS. |
"Please enter your Mobile Number" or the number is rejected | Wrong number format for your store | Treats stores: include the country code (e.g. +6591234567). Other stores: digits only, no country code. |
"Please consent to the PDPA declaration to proceed" | The PDPA Declaration box is not ticked | Scroll down and tick the box, then tap Confirm again. |
No Customer button on the POS screen | Customer Management is not enabled for the store | Enable it in Qashier Marketplace or contact support. |
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Last verified: 25 Sep 2026 · Markets: All markets