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How to Allow Selected Staff to Void/Refund Transactions
How to Allow Selected Staff to Void/Refund Transactions

Want to restrict the voiding/refunding of transactions to certain staff/managers?

Updated over a week ago

Table of content:


Allowing selected staff to void/refund transactions:

This feature allows you to restrict voiding/refunding rights and only allow access to selected staff. You may follow the steps below to assign the access right to your staff:

  1. Go to QashierHQ

  2. Click on the Staff Management drop down list on the left-hand side of the page

  3. Select Staff Management

  4. Select the staff which you would like to give access to void/refund transactions

  5. Toggle on "Allow staff member to void POS Transactions"

  6. Click CONFIRM once step 5 is done

Granted Access VS Restricted Access to void/refund a transaction:

The following videos are scenarios when a staff has access to void/refund a transaction VS a staff has no access to void/refund a transaction in Qashier POS.

Staff has access to void/refund a transaction

When the staff has access to do a void/refund, you can refer to the steps as follows:

  1. Go to Transaction Record

  2. Select the transaction which you would like to void/refund

  3. Select void/refund

  4. Click Yes to confirm to void transaction

  5. Key in the staff PIN and click confirm

  6. Enter the void reason and click OK

  7. A void successful pop-up will appear, click on Done refund to complete the void

The void is now complete

Staff is restricted and has no access to void/refund a transaction

When the staff has no access to do a void/refund, you can refer to the steps as follows:

  1. Go to Transaction Record

  2. Select the transaction which you would like to void/refund

  3. Select void/refund

  4. Click Yes to confirm to void transaction

  5. Key in the staff PIN and click confirm

  6. A message 'Staff Permission Denied' will be shown at the bottom of the page if the staff has no access to do a void/refund

The void will then be incomplete and transaction is not voided/refunded.


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