Summary: To accept payments with QashierPay, you submit one payment application (KYC) in QashierHQ that covers all payment methods. This article lists the documents and details you need for each section of the form, and how to photograph IDs and bank statements so your application is approved without delays.
Applies to: Singapore. QashierHQ > Payment Management. Malaysia merchants: see [MY] QashierPay Application: KYC Documents & Requirements.
KYC (Know Your Customer) is how we verify who owns and runs your business. Financial regulations require it before we can process payments for you. Accurate and complete information is the fastest way to get approved.
Before you start
Set aside about 10 to 15 minutes. The form does not save by itself: click Save Draft to keep your progress and continue later. If you leave without saving, your changes are lost.
Have these ready: your company registration document (in Singapore, your ACRA BizFile); a bank statement or online-banking screenshot for the payout account; and an ID card (front and back) or passport for the main applicant, every director or partner, and every beneficial owner.
Files can be PDF, PNG or JPG. The registration document can be up to 4 MB. The bank statement must be between 10 KB and 10 MB. Each ID or passport image must be between 100 KB and 4 MB.
For the step-by-step application flow, see [SG/MY] How to Apply for QashierPay Payment Services in QashierHQ.
Where to start
Log in to QashierHQ.
In the left sidebar, click Payment Management.
On the Apply for Payment Services Now card ("One application, all payment methods!"), click Apply Manually (Singapore). This article covers the manual application form.
Tip: upload your company registration document first. QashierHQ reads it ("Reading your document…") and fills in the company, director and shareholder details for you. Review every pre-filled field before you submit. The number of beneficial owners is then locked to what the document shows; click Enter beneficial owners manually if you need to change it.
1. Company Information
Under Legal Information:
Company Registration Certificate/Document: your official registration document (for example ACRA BizFile). PDF, PNG or JPG, up to 4 MB.
Company Legal Name and UEN (your business registration number), exactly as registered.
Entity Type: choose your entity type. For a sole proprietorship the Beneficial Owners section is not shown.
Industry Type, Country Of Incorporation and Registration Date.
Under Transaction Details, answer the questions about how you sell, such as Do you perform In-Store Transactions? Under Contact Information, enter your Company Email Address, Business Website (if you have one) and Company Address.
2. Store Information
Enter the Display Name (for QR payments) (the store or business name shown on the payment terminal), Store Category, Store Phone Number and Store Address. Under Store Location, choose Physical Store, Online Store or Others (i.e. Remote Sales).
3. Main Applicant
This is you, the person submitting the application. Enter your Person Name, ID Number / NRIC, Nationality / Citizenship, Date Of Birth, Position and Mobile Number. Under Document Type, choose ID and upload ID (Front) and ID (Back), or choose Passport and upload the photo page.
4. Connected Parties
Under Connected Parties (i.e. Directors, Partners, Natural Persons with Executive Authority), provide personal details and an ID or passport for every director or partner, not only the majority owner. Set the Number of Connected Parties, then fill in each person. If you are one of them, tick Same As Main Applicant to copy your details.
5. Beneficial Owners
Under Beneficial Owners, provide details and an ID or passport for each individual who ultimately owns or controls, directly or indirectly, 25% or more of the shares or voting rights, or who exercises control over management. Smaller shareholders found on your registration document are recorded automatically and need no further details. This section is not shown for sole proprietorships.
6. Payout Information
This is the bank account we pay your settlements into.
Bank Statement: upload a bank statement or a screenshot of your online banking (10 KB to 10 MB).
Holder Name and Account Number: enter them exactly as they appear on the statement. The account holder should be the business registered with Qashier.
Bank Name: choose your bank from the list. The BIC (SWIFT Code) fills in automatically.
The bank statement or screenshot must clearly show all of the following, or it will be rejected:
Account holder name (for example ABCD Pte Ltd)
Account number
Name and logo of the bank
A date no older than 3 months. For an online-banking screenshot, the "last login" date and time is used in place of the statement date.
Copy of bank statement
Copy of online banking environment
ID photos: DOs and DON'Ts
Every ID card (front and back) or passport you upload must be a clear, colour photo of the whole document: no glare, no cracks or damage, straight and upright. When QashierHQ asks you to crop an image ("Please crop to only include the relevant part."), keep all four corners of the ID inside the frame; do not cut off any part of the card.
IDENTITY CARD (IC) / PASSPORT | DOs |
| ✅ Both IC front and back / passport images taken on a flat surface |
DON'Ts | |
 | ❌ IC/passport is damaged (cracked and split into half, broken corners) |
 | ❌ IC/passport image with a watermark covering key information |
| ❌ IC is scanned in black and white |
 | ❌ IC/passport is blocked (with a finger or sticker) |
 | ❌ All 4 corners of the IC/passport are not seen within the frame |
 | ❌ IC/passport image has glare or is overexposed |
What if someone has no ID card or passport?
The form accepts an ID card (front and back) or a passport. If a listed person has neither, contact Qashier support before you submit, so we can advise which document to upload instead.
After you submit
QashierHQ shows your application as submitted. Approval usually takes around 5 to 7 working days. We will notify you once it is approved.
While it is pending, you can open View / Edit Details to correct anything, and tick the payment methods you want activated on approval.
After approval, if your bank account changes, open View / Edit Details on the Payment Management page and use Update Payout Information.
If something goes wrong
Symptom | Cause | Fix |
"File size exceeds the limit of 4MB." or "…10MB." | The upload is too large. | Compress the image, or export the document as a PDF, and upload again. |
"File size must be at least 10KB." or "…at least 100KB." | The bank statement (10 KB minimum) or ID image (100 KB minimum) is too small or low-resolution. | Take a full-size photo or screenshot, or download the statement as a PDF from your bank. |
"We couldn't read the document automatically." | QashierHQ could not extract details from the registration document. | Continue filling in the details manually. |
"The uploaded document could not be read clearly." | The file is blurry or low-resolution. | Upload a clearer copy, or fill in the details manually. |
"Company status is inactive" | Your company registration is not active with the registrar. | Check your registration status with the registrar, then click Contact Support. |
You cannot change the number of beneficial owners. | The count is locked to your registration document. | Click Enter beneficial owners manually. |
Your application is returned or rejected. | A document was unclear, expired, cropped, or the bank details did not match the statement. | Read the reason in the notification, fix it under View / Edit Details and resubmit. |
If the problem continues, contact Qashier support.
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Last verified: 25 Sep 2026 · Markets: SG