Customers can use a gift voucher to pay for all or part of a bill on Qashier POS. Use this to accept gift, mall or paper vouchers as a payment. To redeem a customer's loyalty points instead, see How to Redeem Loyalty Points in Qashier POS.
Applies to
Markets: all markets.
Product: Qashier POS, with the Voucher payment setting turned on in QashierHQ.
Access: any cashier who can take payments.
Before you start
Turn on vouchers for your store. In QashierHQ, go to Settings > Store > Additional Settings > Payment Settings, select your store and tick Voucher. If you cannot find or turn on this setting, contact Qashier support.
Apply the voucher before you split the bill. The Redeem button is not available after a bill is split.
Redeem a voucher
On the Qashier POS main page, tap POS & Payment, take the order and go to the payment page. See How to Make a Sale (Take an Order and Payment) in Qashier POS.
On the payment page, tap Redeem at the top right.
Tap Voucher.
In Voucher amount, enter the value of the voucher. In Voucher serial number (if applicable), enter the voucher's serial number if it has one.
Choose how much to redeem:
The voucher covers part of the bill: tap Confirm.
The voucher covers the whole bill: tap Redeem Full. This fills in the full bill amount, including any tip and rounding. Then tap Confirm.
Finish the sale:
Whole bill: tap Next to complete the sale.
Part of the bill: the button now reads Redeem (1) and the amount at the top shows the balance still to pay followed by the voucher deducted, for example "$40.00 (-$10.00)". Select a payment method to collect the balance.
You can record one voucher amount per bill. Entering a voucher again replaces the earlier amount; it does not add to it.
If the voucher is worth more than the bill, the sale counts as fully paid and the extra is recorded as Unearned Revenue in your reports.
What you should see
The voucher is shown on the receipt and in the transaction record as a separate payment method, with the serial number if you entered one.
Voucher covering part of the bill:
Voucher covering the whole bill:
If something goes wrong
What you see | Likely cause | What to do |
No Redeem button on the payment page | Voucher is not turned on for the store | Tick Voucher in QashierHQ under Settings > Store > Additional Settings > Payment Settings. |
No Redeem button after splitting the bill | Redeem is not available on a split bill | Go back from the split, redeem the voucher first, then split. |
No Redeem button when paying an invoice, or on a kiosk | Vouchers cannot be redeemed when paying an existing invoice or in Kiosk mode | Take the voucher on a regular sale on Qashier POS. |
Redeem shows, but there is no Voucher option | Redeem is showing for loyalty points only | Tick Voucher in QashierHQ Payment Settings. |
"Please enter the correct voucher amount or serial number too long" | The amount is empty or too long, or the serial number is too long | Enter the voucher value and a shorter serial number, then tap Confirm. |
No Next button after Redeem Full | Confirm was not tapped | Tap Confirm, then Next. |
Still stuck? Contact Qashier support.
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Last verified: 25 Sep 2026 · Markets: All markets