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How to Refund Credit Card Transactions in Qashier POS

How to process a refund for card payments through the Qashier Smart Terminal

To void/refund a credit card transaction:

  1. Select TRANSACTION RECORD in the POS homepage

  2. Select a transaction that you want to make a refund for

    Note:
    You can select the appropriate date of the transaction using the calendar icon at the top left

  3. Tap on VOID/REFUND

  4. Select YES to confirm to void the transaction

  5. Enter your STAFF PIN

  6. Followed by TERMINAL PIN

  7. Enter the REASON for refunding the transaction

  8. The transaction has now been voided, and the amount will be automatically refunded to the customer's card

    Note:
    Depending on the customer's bank, it can take up to 5 to 7 working days for the refund to reflect on the customer's statement

Note:

Any form of credit card refund/voiding needs to be perform before the settlement of the day of transaction. Any refund/voiding of credit card transaction the following day will not be allowed.

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