To void/refund a credit card transaction:
Select TRANSACTION RECORD in POS homepage
Select a transaction that you want to make a refund for
Note:
You can select the appropriate date of the transaction using the calendar icon at the top leftTap on VOID/REFUND
Select YES to confirm to void transaction
Enter your STAFF PIN
Followed by TERMINAL PIN
Enter the REASON for refunding the transaction
The transaction has now been voided and the amount will be automatically refunded to the customer's card
Note:
Depending on the customer's bank, it can take up to 2-3 working days for the refund to reflect on the customer's statement
Note:
You can only make a refund from the Qashier POS within 3 days of the transaction AND if transaction is less than $2,000.
For refunds after the 3-day period OR more than $2,000, drop us an email at [email protected] with your store name, transaction number and refund reason.
Partial refunds are not allowed. You can only refund in full.