Summary: You can switch a Lalamove order to your own delivery (self-arrange), or void it to refund the customer. Once a Lalamove driver is on the way, neither is possible, because the rider is already being paid for.
Applies to: Singapore and Malaysia. QashierEats stores whose delivery courier is Lalamove, on Qashier POS and QashierHQ.
Self-arrange a Lalamove order
Self-arrange switches the order to your own delivery. If a Lalamove rider was booked, Qashier cancels that booking first.
Open the order on Qashier POS or in QashierHQ.
Tap or click Self-arrange and confirm.
The order is now self-arranged. Deliver it yourself, then mark it as picked up as usual.
You can self-arrange while the driver status is NA, Waiting for driver to accept, Cancelled or Unable to call Lalamove rider. You can't once a driver has Accepted, Picked-Up or Delivered the order.
Message | What it means |
A Lalamove rider is already on the way and this order can no longer be changed to self-arrange. | A driver has already taken the job. Let the delivery go ahead. |
Failed to cancel the Lalamove order. Please try again. | Nothing changed. Try again in a moment. |
The Lalamove delivery was cancelled, but the order couldn't be switched to self-arrange. Please try again. | The rider is cancelled. Tap Self-arrange again to finish the switch. |
Void or refund a Lalamove order
Order | Can you void it? |
Not accepted yet | Yes, with Reject |
Accepted, driver status NA, more than 15 minutes before pickup | Yes |
Accepted, driver status NA, within 15 minutes of pickup or later | Not directly: self-arrange first, then void |
Waiting for driver to accept | Not directly: self-arrange first, then void |
Accepted or Picked-Up (a driver is on the job) | No |
Delivered | Yes |
Cancelled or Unable to call Lalamove rider | Yes, at any time |
When Qashier POS won't let you void
Message | What to do |
This transaction cannot be voided while a driver is being found. Please change to Self Arrange first, then void. | Tap Self-arrange, then void. |
This transaction cannot be voided as a delivery personnel has already been assigned. | A driver is on the job, so the delivery goes ahead. You can void after it's delivered. |
This transaction cannot be voided from 15 minutes before the pickup time. Please change to Self Arrange first, then void. | Tap Self-arrange, then void. |
Error / Something went wrong | Tap Self-arrange, then void. If it still fails, contact support with the receipt number. |
In QashierHQ, if the Void or Reject button doesn't appear when the table above says you can void, click Self-arrange first, then void the order.
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Last verified: 29 Oct 2026 · Markets: SG, MY