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[SG] White-Label Mobile App Add-on (Your Own Branded Ordering, Booking and Loyalty App): FAQ

What the white-label branded app add-on includes, how it differs from Treats, whether customers need an app store, custom domains, pricing and how to get it.

Summary: The white-label mobile app is a paid add-on that gives your brand its own ordering, booking and loyalty app, plus a web page, on your own domain. It runs on the same Treats platform your customers already use, so points, accounts and orders stay connected to Qashier POS and QashierHQ.

Applies to: Singapore · Qashier POS, QashierHQ and Treats · paid add-on, available since 27 Jul 2026 · set up by the Qashier team.

What does the white-label app include?

  • Ordering — customers order from your outlets in your app, for dine-in or takeaway, and orders arrive on your POS and kitchen the same way as online orders do today.

  • Loyalty — customers log in with their phone number, see their Treats points for your brand, claim points from receipts and redeem them at the counter. The points rate ("Spend X points, Redeem Y") is the one you set for Treats.

  • Activity — a history of the customer's orders, receipts and points.

  • Booking (optional) — a "Book Now" flow for services, staff, venue and time slots, with "My Bookings" for the customer, if bookings are enabled for your store.

  • Your branding — your name, logo, colours, fonts and hero images, and your own domain name instead of treats.app.

How is it different from Treats?

Treats is Qashier's shared customer app: one login shows a customer every Treats brand they have visited, and Treats Explorer helps them find nearby brands. The white-label app is built from the same platform but shows only your brand. The brand switcher and Treats Explorer are turned off, and everything (colours, fonts, wording on the home screen) is yours. Your customers' points are the same points they would see in Treats.

Do customers need to download it from an app store?

No. The app opens in the phone's browser from your link or QR code, and customers can add it to their home screen. There is nothing to install from an app store.

Does it work for one outlet or many?

Both. For a brand with several outlets set up as a brand group, the customer picks an outlet to order from, and points are earned and redeemed across every outlet in the brand. The "How to redeem" screen shows your brand name rather than the individual outlet.

What happens to the links QashierHQ generates?

Once your domain is live, the links and QR codes QashierHQ creates for your brand use your domain automatically. This includes Your Spotlight URL (Spotlight, the free website builder) and the shareable booking link and QR code under Booking settings.

How much does it cost?

The white-label app is a paid monthly add-on priced per store. The exact price is quoted by the Qashier team; contact your account manager or support for a quote. Merchants on the multi-outlet plan can also add it.

How do I get it?

  1. Contact your account manager or support and ask for the white-label app.

  2. Prepare your brand assets: logo, brand colours (hex codes), font (a licensed font file if you have one), a hero image for the home screen and the domain name you want to use.

  3. Tell the team which parts you want switched on (ordering, loyalty, activity, booking) and which order types you accept (dine-in, takeaway).

  4. The Qashier team builds your app, connects it to your Treats account and your outlets, and points your domain at it. You will be asked to add DNS records at your domain provider.

  5. Share your link or QR code with customers.

What you should see

  • Your app at your own domain, showing your brand, your outlets and your menu.

  • Orders placed in the app appearing on your POS and in QashierHQ like other online orders; points earned and redeemed showing in the customer's Treats history.

If something goes wrong

Symptom

Likely cause

What to do

Customers can't order in the app

Ordering is not yet enabled for that outlet, or the outlet is outside its ordering hours

Check your online-ordering settings in QashierHQ; contact support if ordering should be on.

Points don't appear after a purchase

The customer used a different phone number, or Treats is not active at that outlet

Check the customer's number in Customer Management; see the Treats FAQ.

Spotlight or booking links still show treats.app

The custom domain is not live yet

Wait for the team to confirm the domain is connected, then reload QashierHQ.

For anything else, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).

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Last verified: 25 Sep 2026 · Markets: SG

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