Summary: Member Price gives a product a second, lower price for customers you have registered in Qashier. You set the member price on each product in QashierHQ or on the POS; at the till, staff tick Apply Member Price on the item and attach the customer to the sale. This article covers both the setup and the sale.
Applies to: All markets · QashierHQ (setup) and Qashier POS (setup and use) · Member Price must be switched on for your store, and Customer Management (CRM) must be in use · a QashierHQ user needs access to Product Management.
Before you start
Check that Member Price is on for your store. Open any product in QashierHQ Product Management. If you do not see an Allow Member Price tick box, the feature is not enabled for the store yet; contact Qashier support to switch it on.
Register your customers. Any customer saved in Customer Management can get the member price; there is no separate membership tier. See How to Add (Register) a New Customer in Qashier POS or How to Add, Edit, Delete and Export Customers in QashierHQ.
Member Price and Open Price cannot both be on for the same product. Turning one on turns the other off. See How to Enable Open Price (Custom Price at Checkout) for a Product.
In QashierHQ the tick box is not offered for products in a colour-and-size (retail variant) category.
If the POS is set to a price tier, the tier price wins and the member price cannot be applied. See Introduction to Price Tiers (Tiered Pricing).
Set the member price in QashierHQ
Log in to QashierHQ and open Product Management from the side menu.
Select the store, then the tab and category, and click the product. The Edit Product form opens.
Tick Allow Member Price. If Open Price is on for this product, a warning says "Enabling this will DISABLE Open Price"; click OK to continue.
A Member Price field, labelled with your store currency, appears below the price and cost fields. Enter the member price, for example 8.00 for a product that normally sells at 10.00.
Click Confirm.
For a new product, tick Allow Member Price and fill in Member Price on the New Product form before you save it. See How to Create Tabs, Categories and Products in QashierHQ.
Set the member price on Qashier POS
On the POS home screen, open the menu and tap Manage Products, then POS Products.
Choose the tab and category, then tap the product to open it for editing.
Tick Allow Member Price. The Member Price field appears; type the member price. The note "Member Price and Open Price cannot be enabled together" reminds you that ticking one clears the other.
Tap Confirm.
Apply the member price during a sale
Go to POS & Payment. Products with a member price show both prices on the tile, for example $10.00 / $8.00 in Singapore or RM10.00 / RM8.00 in Malaysia (normal price / member price).
Tap the product. In the item panel, tick Apply Member Price $8.00 (the box shows the member price for that product, in your currency), then tap Add or Add & Close.
Attach the customer to the sale: tap Customer, search by phone number or name, and confirm. See How to Add a Customer to a Sale and View Their Purchase History in Qashier POS.
Tap Pay and take payment as usual.
The member price is applied per item, not automatically to the whole basket: tick the box on each product the customer is entitled to. To change your mind, tap the item in the cart to reopen it and untick the box. If you tap Pay without a customer attached, the POS shows "Unable to skip when purchasing credits/package/member price items. Please select a new or existing customer." Tap Select Customer, choose the customer, then pay.
What you should see
Receipt: the item is printed at the member price with "(Member Price)" under its name.
QashierHQ > Transactions: the order shows a Subsidy line, which is the difference between the normal price and the member price across the items on that order.
QashierHQ > Full Report: the Membership card shows Member Sales Amount, Non-Member Sales Amount, Member Sales Quantity and Non-Member Sales Quantity. In the classic layout, Sales Information also shows Total Subsidy for the period.
POS Reports: Member/Non-Member Sales and Member/Non-Member Sales Quantity.
QashierHQ invoices: when you add a product with a member price to an invoice, you can choose the member price as the unit price. See How to Create and Send an Invoice in QashierHQ.
If something goes wrong
Symptom | Likely cause | Fix |
No Allow Member Price tick box in the product form | Member Price is not enabled for the store, or the product is in a colour-and-size category | Contact support to enable it; for variant products, use a price tier or discount instead |
Apply Member Price box does not appear on the POS item panel | The product has Allow Member Price off, or the terminal has not synced the change | Check the product in QashierHQ; close and reopen the Qashier POS app |
The box is greyed out | A price tier is active on the POS | Switch the price tier off for this sale, or accept the tier price |
Ticking Allow Member Price switches off Open Price (or the reverse) | The two options cannot be combined | Expected; choose one per product |
"Unable to skip when purchasing credits/package/member price items" when paying | No customer is attached to the sale | Tap Select Customer, choose or register the customer, then pay |
Customer attached but still charged the normal price | The box was not ticked on the item | Reopen the item from the cart and tick Apply Member Price |
Still stuck? Contact Qashier support with the store name and the product name.
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Last verified: 25 Sep 2026 · Markets: All markets