A QashierKiosk lets customers browse your menu, customise items and pay on their own. This guide explains what the customer sees, how order types and payment work at the kiosk, and how you control what the kiosk shows from QashierHQ. For the hardware itself, see Introduction to QashierKiosk (Self-Ordering Kiosk).
Applies to: Singapore, Malaysia, Philippines · QashierKiosk running Qashier POS in self-ordering mode (Qashier switches the kiosk to this mode when it is set up) · the kiosk counts as one of the devices on your plan.
Before you start
Your menu is set up in QashierHQ with product images. The kiosk always shows product images, so add one to every item customers can order.
The kiosk is online and logged in to the same store as your counter POS, so orders and payments land in the same reports.
If customers pay by card at the kiosk, the QashierPay terminal mounted on the kiosk is paired and online.
What the customer sees
Idle screen. While no one is ordering, the kiosk plays your carousel images. Upload them in QashierHQ at 1080 × 1920 pixels; see How to Show Promotions on the Customer Display (Carousel). The customer taps Touch to start your order at the bottom of the screen to begin.
Dine In or Takeaway. Both buttons always show. If your kiosk is set to one order type only, the other button is dimmed and tapping it shows Sorry, Dine-in option is not available through this Kiosk (or the Takeaway equivalent). To change which order types the kiosk offers, contact support.
Browse and add items. The customer taps through your tabs and categories, picks modifiers and combos, and sets quantities. Sold-out modifier options are shown with a sold-out label rather than hidden.
Special Instructions. For products where you allow special instructions, the customer can type a note of up to 120 characters (for example "less sweet").
Order summary. The customer opens the Order Summary panel, which slides in from the right with the subtotal, tax, service charge, discount and total. They can tap an item to edit it, then tap Checkout. Order notes, bill splitting, voucher or points redemption and tipping are not offered at the kiosk.
Pay. For QR payment methods, the kiosk shows Please scan the [payment method] QR code or Please pay by [payment method]. For card payments, it shows Please pay on the payment terminal and the customer taps or inserts their card on the QashierPay terminal mounted on the kiosk. The payment methods offered depend on your store's setup.
Done. The kiosk prints the receipt with the order number, and the order goes to your kitchen display or kitchen printer like any other order.
If the customer walks away, the kiosk asks Still looking? after 60 seconds without a touch. The customer taps Continue to keep ordering, or Restart Order to clear the order. If nobody responds within 15 seconds, the kiosk returns to the idle screen and the unfinished order is discarded.
Control what the kiosk shows (QashierHQ)
Hide an item from the kiosk: Product Management > edit the product > tick Hide from QR menu / Kiosk > Confirm. The product stays available on the counter POS for staff. See How to Hide Products from the QR Menu and Kiosk in QashierHQ.
Open-price items: the kiosk cannot ask the customer for a price, so hide open-price products from the kiosk and sell them at the counter.
Special instructions: tick Allow special instructions on the product. This tick box, and the product's Service Hours button, only appear in QashierHQ when QR or online ordering is also switched on for the store; if you do not see them, contact support. See How to Allow Special Instructions for Items on QR & Mobile Ordering in QashierHQ.
Time-limited items: set service hours so breakfast or lunch items appear only at those times. See Service Hours: Show Menu Items Only at Set Times on QR Ordering and Kiosk.
Kitchen routing: assign products to a kitchen display so kiosk orders fire to the right station. See How to Assign Products to a Kitchen Display (KDS) in QashierHQ.
Menu changes made in QashierHQ sync to the kiosk automatically. If a change does not appear, check that the kiosk is online, then restart it.
What you should see
Kiosk orders appear in Transaction Record on your counter POS and under Transactions in QashierHQ, with your other sales for the store.
Paid kiosk orders go to your KDS or kitchen printer.
If something goes wrong
Symptom | Likely cause | What to do |
An item is missing from the kiosk | It is hidden with Hide from QR menu / Kiosk, it is outside its service hours, or the kiosk has not synced the change yet | Check the product in QashierHQ, check that the kiosk is online, then restart the kiosk |
Dine In or Takeaway is dimmed | The kiosk is set to a single order type | Contact support to change the kiosk's order types |
Card payment does not start on the terminal | The QashierPay terminal is not paired, offline or on another network | Check the terminal's connection; see How to Accept Card Payments on QashierXL with a QashierPay Terminal (QashierXS) |
Orders clear on their own | The 60-second inactivity timer ended without a response | Expected behaviour; the customer starts again |
The kiosk does not power on | Power cable loose | See the power section of Introduction to QashierKiosk |
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Last verified: 25 Sep 2026 · Markets: SG, MY, PH