Summary: You log in to Qashier POS and QashierHQ with the same email address and password. On the POS you then pick the store the terminal belongs to and staff sign in with their own PIN; on some accounts a two-step verification code is asked for as well. This article covers both apps, choosing a store, two-step verification, and what to do if you forget your password.

Applies to: All markets · Qashier POS on any Qashier terminal or your own Android device · QashierHQ at hq.qashier.com · you need the account email and password; staff need a Staff PIN; logging out of the POS needs the Terminal PIN.

Before you start

Connect the terminal to Wi-Fi or mobile data. Without a connection the POS cannot log in.
Have the account email and password ready.
If you have more than one store, know which store this terminal is for.

Log in to Qashier POS

On the start screen tap Login. On a Qashier terminal you can tap Connect to WiFi first if it is not online yet.
Enter your Email address and Password and tap Next.
If your account uses two-step verification, enter the 6-digit code from your authenticator app and tap Verify. If you are asked to pick a method, choose Authenticator app. On the POS only the authenticator-app method can be used: SMS OTP shows "Upgrade app to use this method", and an account with SMS OTP only shows "MFA verification not supported. Please upgrade app." In that case contact support.
On App Permission Settings, allow the permissions the app asks for and tap Done.
If you have more than one store, select the store for this terminal. The POS reminds you: "If you have more than one POS, please select the correct store for each terminal." You can move the terminal to another store later from the menu with Switch Store.
Tap Staff Login, enter your 4-digit Staff PIN and tap Confirm. Each staff member uses their own PIN; do not share it.

Log in to QashierHQ

Open hq.qashier.com in a browser.
Enter your Email and Password and log in.
If your account uses two-step verification, enter the verification code when asked.
If you have several stores, pages that apply to one store, such as the settings pages, have a Store selector: pick the store you want to work on there.

To change your password while logged in, open the account menu at the top right, then Settings > Account > Account Password. The new password applies to both QashierHQ and the POS.

Forgotten password

Use the forgotten-password link on the QashierHQ login page and follow the emailed link to set a new password. The reset applies to both QashierHQ and Qashier POS, and terminals that were logged in may be logged out; log in again with the new password. Full steps: How to Reset or Change Your Qashier Password.

Log out of Qashier POS

Open the menu and tap Log out from app, then enter the Terminal PIN. The POS warns you: "This will log you out of the POS and your POS will be deactivated until login again (to login you'll need QashierHQ email & password)". Only log out when you mean to move the terminal to another store or account. To view or change the Terminal PIN, see How to View or Change Your Terminal PIN in QashierHQ.

What you should see

After login the POS opens on the home screen with POS & Payment and the other menu tiles, and shows the store name and serial number in the menu. Staff login shows "Staff login successful". QashierHQ opens with its menu on the left.

If something goes wrong

Symptom	Cause	Fix
"Password entered is invalid. Please try again."	Wrong password or email	Check the email, retype the password, or reset it (see above).
"Invalid verification code. Please try again."	Code mistyped or expired	Open the authenticator app and enter the newest code. Codes change every few seconds.
"Too many attempts. Please try again later."	Several failed codes in a row	Wait a few minutes, then try again.
"Can't access your verification method?"	Authenticator app lost or phone changed	Contact support to reset two-step verification on the account.
POS stuck on "POS Loading.."	Session did not start	Tap the gear icon, then Reset, and log in again.
"No wifi connection"	Terminal offline	Connect to Wi-Fi or mobile data, then tap the gear icon and Reset to log in.
"Subscription expired - Restricted access"	Your plan needs renewing	Open Manage My Plan in QashierHQ. See How to Add Features and Manage Your Plan in Qashier Marketplace.

Still stuck? See Contact Qashier Support by Phone, WhatsApp, LINE or Viber.

Last verified: 25 Sep 2026 · Markets: All markets

How to Log in to Qashier POS and QashierHQ: Choose a Store, Two-Step Verification and Forgotten Password