Summary: If your store's tax arrangement is tax-exclusive (GST, SST or VAT Exclusive), Qashier POS prints the tax-inclusive price on barcode labels and order stickers, so the price on the shelf or cup matches what the customer pays at the counter. Receipts are unchanged: they still show the base price and the tax separately.
Applies to: Singapore, Malaysia, Philippines and Thailand · Qashier POS with the Qashier sticker/label printer · nothing to set up; it is automatic.
Which stores this applies to
Stores whose Tax Arrangement in QashierHQ is GST Exclusive (Singapore), SST Exclusive (Malaysia) or VAT Exclusive (Philippines and Thailand).
To check yours: in QashierHQ click the gear icon (Settings) at the top right, then Store > Basic Settings, and look at Tax Arrangement. See How to Set Up GST, SST or VAT (Tax Inclusive / Exclusive) in QashierHQ.
Stores set to GST Inclusive, SST Inclusive or VAT Inclusive, or to No GST, No SST or No VAT, are not affected. Their stickers print the product price exactly as before.
Where the tax-inclusive price is printed
Barcode labels printed from Manage Products > Print Barcode on the POS
Order stickers printed with a sale: dine-in, takeaway, online orders and QR orders
Sticker reprints from Transaction Record
Example
A Singapore store is set to GST Exclusive with 9% GST. A drink has a base price of SGD 12.00.
The sticker prints SGD 13.08 (12.00 plus 9% = 13.08, rounded to the cent).
The receipt still shows SGD 12.00 for the drink and SGD 1.08 GST on its own line.
Multiple tax rates (Malaysia)
If Multiple Tax Rate is switched on for your store, each product's sticker uses that product's own SST rate. See How to Set Different SST Rates per Product (Multiple Tax Rate).
Exceptions
Barcode labels for a product set to Without GST, Without SST or Without VAT print the product's base price, because no tax is added to it.
If your store is set up to print stickers without prices, no price is printed at all.
Receipts, invoices, reports and QashierHQ product prices are not changed. Only the number printed on the sticker is.
If you want stickers to show the pre-tax price
There is no switch for this in QashierHQ or on the POS. Contact Qashier support and ask for stickers to show the tax-exclusive price. Support will check whether this can be changed for your store.
If something goes wrong
Symptom | Likely cause | What to do |
The sticker price is higher than the price in QashierHQ | Expected: your store is tax-exclusive, so the sticker adds tax | Nothing to fix. The receipt shows the base price and tax separately |
The sticker price does not include tax although the store is tax-exclusive | The product is set to Without GST, Without SST or Without VAT, or the store was switched to pre-tax stickers earlier | Check the product's tax setting; ask support whether pre-tax stickers were turned on for your store |
Stickers print no price at all | The store is set to print stickers without prices | Ask support to change this if you want prices on stickers |
Sticker prices changed after you edited the tax rate | Stickers always use the current rate in Basic Settings (or the product rate under Multiple Tax Rate) | Reprint labels after a tax-rate change |
Related articles
Last verified: 25 Sep 2026 · Markets: SG, MY, PH, TH