Overview
The new Customer Reviews feature allows Qashier merchants to easily collect feedback from their customers after every transaction. This feature is designed to help you build your online reputation, particularly on platforms like Google Reviews, and turn positive experiences into public testimonials.
Additionally, it supports a reward system that encourages repeat business by letting you offer incentives to customers who leave reviews. Whether you're looking to improve customer service, gather insights, or increase store visibility, this feature makes it simple and effective — all from your Qashier POS.
Benefits
For Merchants:
Get more Google reviews without asking manually
Find out why customers are unhappy
Send discount rewards to those who submit reviews
See all reviews in one dashboard
Bad reviews are private (seen only by merchant)
For Customers:
Give quick feedback after visiting a store
May get discount email if merchant enables it
Example: A customer visits Frankly Good Café. Later, when they open Treats, they see a prompt to rate their visit. → If they rate it 5 stars, they’re redirected to Google Reviews. → Afterwards, they receive an email: “Thanks! Here’s 5% off your next visit.”
Supported Flows
| With Discount (Review Rewards) | Without Discount |
Setup | Full setup using Campaign Builder | Simple setup with optional Google Review link |
What Happens | Customer leaves a review → Gets a reward email with discount | Customer leaves a review → No email or reward |
Email & Discount | Automatically sent at midnight (once configured) | No email or discount involved |
Merchant Setup | Must set up email and discount in HQ | No setup needed in HQ |
Best For | Merchants who want to reward customers | Merchants who only want to collect feedback |
How to Setup
QashierHQ
1. Go to QashierHQ and select a store.
2. From the left-hand dashboard, click on “Customer Review” and then select “Set Up Now.”
3. Choose one of the two discount options available.
4. Paste your Google Review link into the designated field.
This marks the end of the process, if the customer chooses no discount — all automated campaign flows will be skipped.
5. Design your email by selecting the content template or layout you want to use.
6. Set up your discount:
Apply to – Choose which products or services the discount applies to
Validity Period – Set the start and end date for the discount.
They get – Choose the discount type: • Percentage (e.g., 10% off) • Fixed amount (e.g., $5 off)
7. Preview your email.
Review the email you’ve created.
Select Back to make any changes
Select Publish to complete the setup
Viewing Customer's Review in QashierHQ
In QashierHQ, from the left-hand dashboard, click on “Customer Review”.
Merchant can see:
Date Range Filter: Default is the last 90 days, but can be adjusted.
Key Metrics:
Average Star Rating
Total Number of New Reviews (Metrics update based on the selected date range. For example, to view July ratings, set the filter to July.)
Review Table Includes:
Customer Name
Email
Submission Date
Store
Rating
Review Text (if provided)
Searchable by: Customer name, email, or review content
POS & Standalone Pay Terminal – Redeeming Review Rewards
1. Staff taps +CUSTOMER and enters the customer’s phone number.
If the customer has a valid reward:
It will appear under Available Campaign Discounts.
This list only shows campaigns the customer received an email for and are still active.
Staff taps the reward to apply (e.g. “5% Review Rewards”).
2. Standalone Pay: A pop-up will remind staff to manually key in the discount on the register (just like PayTreats redemption).
Once payment is completed, the reward is marked as redeemed.
Each review reward can only be used once per customer.
How to get the Google Review URL?
Method 1: Via Google Business Profile ("Ask for reviews")
Log in to your Google Business Profile (formerly Google My Business).
On your dashboard, look for and click the "Ask for reviews" or "Get more reviews" button.
A popup will appear with a shareable URL—copy it and start sharing with customers.
Method 2: Via Google Search
Search your business name on Google.
In the search results, find your business panel and click "Ask for reviews".
Copy the link from the popup or the browser’s address bar—this directly opens the review form.