Customer Reviews lets you collect a rating from every Treats customer after their visit, send 5-star ratings to your Google Business Profile, keep lower ratings private, and optionally email a discount to customers who leave a review. Set it up once in QashierHQ.
Applies to: Singapore and Malaysia · QashierHQ, Treats, Qashier POS and standalone QashierPay terminals · requires Treats (CRM and Loyalty).
How it works
After a visit, the customer sees a prompt in Treats to rate the store.
A 5-star rating is redirected to your Google review link, so the customer can post it publicly.
Ratings of 4 stars and lower stay private. You see them in QashierHQ only.
If you offer a review reward, the customer receives an email with a discount for their next visit.
Example: a customer visits your cafe. Later, in Treats, they are asked to rate the visit. They give 5 stars and are sent to Google Reviews. Afterwards they receive an email: "Thanks! Here's 5% off your next visit."
Before you start
You need Treats. See Treats: How to Set Up and Use Treats Loyalty.
If the Customer Reviews page shows I'm Interested!, click it. Our team will reach out within 2 working days to get you started.
The setup page states that the feature is free for CRM and Loyalty subscribers for up to 25 reviews per month, and that additional charges may apply beyond that. For pricing questions, contact Qashier Support.
Have your Google review URL ready for each store (see the end of this article).
Supported flows
With discount (review rewards) | Without discount | |
Setup | Full setup: review flow, email and discount | Review flow and Google review link only |
What happens | Customer leaves a review and receives a reward email with a discount | Customer leaves a review; no email or reward |
Email and discount | Sent automatically after the review is submitted | None |
Best for | Merchants who want to reward reviewers | Merchants who only want to collect feedback |
How to Setup
Go to QashierHQ and select the store.
In the left sidebar, open Customers & Marketing > Customer Reviews, then click Setup now.
On Set up your Review flow, answer Do you want to offer a discount voucher to customers who submit a review? Choose No discounts or Offer discount voucher for submitting a review.
Under Setup your Google Review links for 5 Star Reviews, paste your Google review URL for each store. 5-star reviews are redirected there; 4 stars and lower stay internal.
If you chose No discounts, click Go Live. Setup is complete and the email and discount steps are skipped.
On Design your email, set Your sender address (once saved, it cannot be changed), then choose an Email Content Preset and Language, and edit the Email Subject and Email Body.
On Set up campaign discount, fill in:
Apply to: Customers who received the campaign or All customers.
Validity Period: valid for the number of months you enter, counted from when the customer receives the email.
They get: percentage OFF or amount OFF, then enter the discount value.
For: Total Bill.
On Preview & Set Live, check the email, enter a Campaign Name for your own reference (customers do not see it), then click Set Live. Click Back if you need to change anything.
View your customers' reviews in QashierHQ
Open Customers & Marketing > Customer Reviews. You see:
Status: Live or Paused.
Date range filter: the default is the last month. Metrics update for the range you pick; to see July's ratings, set the range to July.
Metrics: Aggregate Rating and Number of new ratings.
Review table: Customer, Email, Submitted on, Rating and Review (if the customer wrote one).
Search by customer name, email or review text.
Pause or edit Customer Reviews
Click Pause to stop asking customers for reviews. Click Go Live to resume.
Click Edit to change your Google review link or the discount settings.
Redeem a review reward on Qashier POS or a standalone QashierPay terminal
Tap Customer and search for the customer's phone number.
If the customer has a valid reward, it appears under Available Campaign Discounts. Only campaigns the customer received an email for, and that are still active, are listed.
Tap the reward to apply it, for example "5% Review Rewards".
On a standalone QashierPay terminal, a pop-up reminds staff to add the discount to the order in the cash register, as for a Treats points redemption. See How to Earn and Redeem Treats Points on a Standalone QashierPay Terminal (Singapore & Malaysia).
Once payment is completed, the reward is marked as redeemed. Each review reward can be used once per customer.
How to get your Google review URL
Method 1: Google Business Profile
Log in to your Google Business Profile.
Click Ask for reviews (also shown as Get more reviews).
Copy the shareable link from the pop-up.
Method 2: Google Search
Search for your business name on Google.
In your business panel in the results, click Ask for reviews.
Copy the link from the pop-up or from the browser's address bar. It opens the review form directly.
If something goes wrong
Symptom | Cause | Fix |
Customer Reviews shows only I'm Interested! | The feature is not yet enabled for your account | Click it; our team will contact you within 2 working days |
No Setup now button | Customer Reviews is already set up for this store | Use Edit on the Customer Reviews page |
Reward not shown under Available Campaign Discounts | The customer did not receive the email, the reward has expired, or it was already used | Check the customer's reviews and the campaign's validity period in QashierHQ |
Still stuck? Contact Qashier Support.
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Last verified: 25 Sep 2026 · Markets: SG, MY