If you sell items taxed at different SST rates, turn on Multiple Tax Rate so that each product or combo can carry its own SST rate.
Applies to: Malaysia only · QashierHQ · a QashierHQ login that can open Settings and Product Management. The Multiple Tax Rate option only appears for stores registered in Malaysia.
You can choose from these rates: No SST, 5%, 6%, 8% and 10%.
Before you start
Set Tax Arrangement to SST Inclusive (your prices already include SST) or SST Exclusive (SST is added on top of your prices). See How to Set Up GST, SST or VAT (Tax Inclusive / Exclusive) in QashierHQ.
Once Multiple Tax Rate is on, the single SST Rate (%) field disappears from the settings page. Each product then uses its own rate instead.
Turn on Multiple Tax Rate
Log in to QashierHQ.
Click the gear icon (Settings) at the top right. On a phone, tap your profile icon, then tap Settings.
Under Store, click Basic Settings. In the Classic view, this tab is called Store Settings.
Tick Multiple Tax Rate. The Multiple Tax Rate pop-up opens.
Under Default Tax Rate, choose the rate that most of your products use: No SST, 5, 6, 8 or 10 (%).
Click Switch On.
Click Submit at the bottom of the page. The change is not saved until you click Submit.
All your existing products now use the Default Tax Rate until you give them a different rate.
Note: If you choose a new Default Tax Rate after Multiple Tax Rate is already on (by unticking and ticking Multiple Tax Rate again, then clicking Submit), QashierHQ applies the new default to all products in the store and shows "Done assigning product level default tax rate." Check the rates on your individual products afterwards.
To turn it off: you can change back at any time. Untick Multiple Tax Rate and click Submit.
Set the tax rate for one product
In QashierHQ, go to Product Management and select the store.
Open the category, then click the product.
In Tax Rate, choose the rate for this product.
Click Confirm.
The Tax Rate field also appears when you add a new product.
Set the tax rate for a combo
In QashierHQ, go to Product Management and create a new combo or open an existing one.
In Tax Rate, choose the rate for the combo.
Finish creating or editing the combo as usual and save it.
Note: A combo can contain products with different tax rates. The combo's own tax rate overrides the rates of the products inside it.
Set tax rates for many products at once
Product Bulk Update: in Product Management, click Bulk Action > Product Bulk Update and edit the Tax Rate % column. See How to Bulk Create and Bulk Update Products in QashierHQ.
Create Products from Excel: the Excel template has a Tax Rate (0, 0.05, 0.06, 0.08, 0.1) column. Enter the rate as a decimal, for example 0.08 for 8%. See How to Create Products in Bulk from an Excel Template in QashierHQ.
If something goes wrong
What you see | Why | What to do |
No Multiple Tax Rate checkbox | The option only shows for stores registered in Malaysia | Check that you are in a Malaysian store. Contact support if your store is in Malaysia and the option is missing. |
"Please select a valid tax rate" | No Default Tax Rate was chosen in the pop-up | Choose a rate, then click Switch On |
The setting did not stay on | Submit was not clicked, or Cancel was clicked in the pop-up | Tick Multiple Tax Rate again, click Switch On, then click Submit |
No Tax Rate field on products or combos | Multiple Tax Rate is not on for this store | Turn it on in Basic Settings first |
Product rates changed back to the default | A new Default Tax Rate was submitted, which re-applies it to all products | Set the product rates again one by one or with Product Bulk Update |
Need help? Email Qashier Malaysia Support at [email protected], or see Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
Related articles
Last verified: 25 Sep 2026 · Markets: MY