1. How long does it take for the Beam application to be approved?
Ans: It will take approximately 3-4 working days for Full KYC verification to be completed.
2. Will the merchant be charged with the MDR if they perform void/refund?
Ans:
MDR will be charged for void and refund transaction. Merchant need to void/refund transaction manually through methods they wish (eg. via Cash) and also void/refund on Qashier POS for tallying.
3. Are there any fees or deadlines to take note of for performing refunds?
Ans: Please refer to the table below.
Payment Type | Can a refund be made via Beam Lighthouse? | Refund fee applicable? | Deadline to perform refund via Beam Lighthouse? |
PromptPay, TrueMoney, LINE Pay, Alipay, WeChat Pay | ❌ *If customers make payment through this payment method, the merchant must manually refund the customer (e.g. Via cash). | NA | NA |
4. How to void and refund Beam QR transactions?
Ans:
Merchant need to void/refund transaction manually through methods they wish and also void/refund on Qashier POS for tallying. For these payment methods, MDR will be charged for void and refund transaction.
5. Are there any fees involved for performing settlement to receive the payouts?
Ans: Beam only has one method for settlement which is automatically. No fee applied for daily auto settlement to receive the payouts.
6. What is the payout period?
Ans:
The transaction settlement cut-off timing to meet the payout period is fixed before 00.00AM daily.
Payment Type | Payout period |
PromptPay, TrueMoney, LINE Pay | T+1 on working day |
Alipay, WeChat Pay | T+4 on working days |
7. Are payouts affected by weekends and public holidays?
Ans: Yes, payouts are affected by weekends and public holidays. For transactions that were made on weekends and/or public holidays, they will be processed on the next working day.
8. For payouts, which country's calendar should we follow with regards to public holidays?
Ans: Please see the table below.
Payment Type | Payout affected by Thailand Public Holidays? | Payout affected by China Public Holidays? |
PromptPay | ✅ | ❌ |
TrueMoney | ✅ | ❌ |
LINE Pay | ✅ | ❌ |
WeChat Pay | ✅ | ❌ |
Alipay | ✅ | ❌ |
9. If merchants change bank accounts from the Beam Lighthouse, will Beam reach out to the merchants to redo the KYC?
Ans: Merchants can change their bank account details on their own via the Beam Lighthouse at any point of time. Beam will not reach out to the merchant to repeat the KYC process.
However, the merchant must make sure that the bank account holder's name matches the owner's name (if the merchant is an individual merchant), or the company's name (if the merchant is a corporate merchant).
The process for new bank account to be approved will take about 3 working days after submitting into Beam Lighthouse portal.
10. Are there any conditions applied for using Beam?
Ans: To note for merchant, Beam QR PromptPay is support only Thailand local bank account transfer.
11. What are the beneficiary bank names appearing on the payment slip?
Ans: After merchants scanned to pay QR successfully, payment slip will show beneficiary bank names as below either Thai or English.
