Log in to Qashier POS with the same email address and password you use for QashierHQ. You log in once on each terminal; after that the terminal stays logged in until someone logs out.
Applies to: All markets · Qashier POS on Qashier terminals and on your own Android device · Your QashierHQ email address and password.
Before you start
The terminal is switched on and connected to the internet.
You know your QashierHQ email address and password. Forgot it? See How to Reset or Change Your Qashier Password.
If two-step verification is turned on for your account, have your authenticator app ready.
Steps
On the welcome screen, tap Login. A Qashier terminal also shows Connect to WiFi; tap it first if the terminal is not yet online, then come back and tap Login.
Enter your QashierHQ Email address and Password, then tap Next.
If two-step verification is on, the Authenticator app step appears. Enter the 6-digit code from your authenticator app and tap Verify.
On App Permission Settings, turn on Allow running app in background, Allow storing images and Allow app notifications, then tap Done. Allow any Android prompts that follow.
If your account has more than one store, choose the store for this terminal on Select Your Store. If you have more than one POS, select the correct store for each terminal.
What you should see
The Qashier POS home screen loads with your store's products and you can start taking orders. The terminal stays logged in. Actions such as logging out or viewing reports ask for the Terminal PIN; see How to View or Change Your Terminal PIN in QashierHQ.
Log out or switch store
To log out, open the POS side menu and tap Log out from app, then enter the Terminal PIN. Logging out deactivates the POS until someone logs in again with the QashierHQ email address and password, so only do this when you mean to.
To move a terminal to another store on the same account, open the POS side menu and tap Switch Store. If your account has only one store, the POS says "You only have 1 store hence unable to perform switch store."
If something goes wrong
Symptom | Likely cause | What to do |
"Sorry, this user does not exist" | The email address is not your QashierHQ login email | Enter the email address you log in to QashierHQ with. |
"Password entered is invalid. Please try again." | Wrong or old password | Type it again. If it still fails, see How to Reset or Change Your Qashier Password. |
"Can't access your verification method?" or you cannot get the 6-digit code | You no longer have the authenticator app or device | Contact support to reset two-step verification. See Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH). |
"MFA verification not supported. Please upgrade app." | Your account uses a verification method this version of Qashier POS cannot handle | Update Qashier POS to the latest version and log in again. If it still fails, contact support. |
"You are currently logged in to this store on another device. Please select which device to continue or speak to us on live chat to add a new device." | The store is already active on another terminal | Choose which device should keep the store, or contact us on live chat to add a device. See How to Contact Qashier Support via Live Chat (QashierHQ & Qashier POS). |
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Last verified: 25 Sep 2026 · Markets: All markets