Overview
Qashier merchants using Gainscha printers with serial numbers starting with '23' are advised against hard resets due to reported Wi-Fi issues. Qashier recommends performing standard troubleshooting on printers experiencing issues to prevent future problems.
Basic Ways to Troubleshoot
WiFi Connection
USB Connection
LAN Connection
If none of these troubleshooting steps resolve the printer issue, please contact a Qashier Customer Service Representative.