All Collections
FAQ / Troubleshooting
Hardware Troubleshoot
Troubleshooting Kitchen Printer - PH/MY
Troubleshooting Kitchen Printer - PH/MY
Updated over a week ago


Qashier merchants using Gainscha printers with serial numbers starting with '23' are advised against hard resets due to reported Wi-Fi issues. Qashier recommends performing standard troubleshooting on printers experiencing issues to prevent future problems.

Basic Ways to Troubleshoot

WiFi Connection

USB Connection

LAN Connection

If none of these troubleshooting steps resolve the printer issue, please contact a Qashier Customer Service Representative.

Did this answer your question?