Summary: Answers for merchants in Thailand who accept QR payments through LianLian Pay on Qashier POS: approval, settlement modes, refunds, fees, payout timing, public holidays and bank-account changes.
LianLian Pay is a legacy option. New merchants in Thailand accept QR payments through Beam. If your QR payments go through Beam, see the [TH] Beam QR FAQ and [TH] How to Accept Beam QR Payments on Qashier POS instead.
Applies to: Thailand only. Qashier POS with LianLian Pay QR activated. Payment methods: PromptPay, TrueMoney, LINE Pay, Alipay and WeChat Pay. For the steps to take a payment, see [TH] Accepting QR Payments on Qashier POS with LianLian Pay (legacy).
The fees, cut-off times and deadlines below are set by LianLian Pay and may change. Check your LianLian Dashboard (the merchant portal you received when your account was approved) for the current terms.
1. How long does approval take?
Approval times vary and depend on LianLian Pay. Your Qashier onboarding contact tells you when your account is approved and the QR methods are activated on your store.
2. Can I switch between automatic and manual settlement?
Yes, at any time, in the LianLian Dashboard. The change is instant, so you can keep accepting payments and receiving payouts.
Log in to the LianLian Dashboard, click the person icon, then click Account Detail.
Click Settlement Info, choose your settlement mode, then click Submit.
Manual to automatic: from then on your transactions are settled every day and paid out T+1 working day.
Automatic to manual: your remaining balance is not paid out until you settle it yourself in the LianLian Dashboard. After you settle, the payout takes T+1 working day.
3. Can I scan my customer's QR code (merchant-scan)?
No. LianLian Pay on Qashier POS supports customer-scan only: your customer scans the QR code shown on your POS screen.
4. How do I void or refund a LianLian Pay payment?
Before settlement (before the 8pm daily cut-off): void the payment in the LianLian Dashboard. Your customer is refunded automatically and you are not charged the MDR. LianLian Pay still charges 15 THB for each refund, and you need enough balance in your LianLian account to cover it.
After settlement (the payout has reached your bank account): the MDR is not returned. For WeChat Pay and Alipay you can still refund through the LianLian Dashboard (see question 5). For the other methods, refund your customer yourself, for example in cash.
Always void the sale on Qashier POS as well, so your daily sales tally: open Transaction Record, select the transaction and tap Void. Qashier POS shows "Transaction is marked as voided." and reminds you that a manual refund is required. If you already voided the payment in the LianLian Dashboard before settlement, your customer has been refunded automatically, so do not refund them again. See How to Void or Refund a Transaction in Qashier POS.
5. Are there fees or deadlines for refunds?
Payment method | Refund through the LianLian Dashboard? | Refund fee | Deadline |
WeChat Pay, Alipay | Yes | 15 THB per refund | Within 180 days of the date your customer paid |
TrueMoney, LINE Pay | No. Refund your customer yourself, for example in cash. | Not applicable | Not applicable |
PromptPay | Not listed by LianLian Pay. Refund your customer yourself, for example in cash, or contact support to check your options. | Contact support | Contact support |
To refund through the LianLian Dashboard, you need enough balance in your LianLian account to cover the refund and the fee.
6. Is there a fee for settlement and payouts?
Automatic settlement (every day): a 15 THB withdrawal fee applies each day.
Manual settlement (you trigger it yourself in the LianLian Dashboard, for example once a week): a 15 THB withdrawal fee applies per settlement.
7. When do I receive my payout?
The daily settlement cut-off is 8pm.
Payouts arrive T+1 working day after settlement. Working days do not include Saturdays, Sundays and public holidays.
Examples: a sale settled on Wednesday at 6pm is paid out on Thursday. A sale settled on Thursday at 9pm misses the cut-off, so it counts as Friday's settlement and is paid out on the following Monday.
8. Are payouts affected by weekends and public holidays?
Yes. Transactions made or settled on a weekend or a public holiday are processed on the next working day.
9. Which country's public holidays count?
Payment method | Affected by Thai public holidays? | Affected by Chinese public holidays? |
PromptPay | Yes | No |
TrueMoney | Yes | No |
LINE Pay | Yes | No |
WeChat Pay | Yes | Yes |
Alipay | Yes | Yes |
10. Is there a minimum balance for payouts?
Yes. You need at least 100 THB in your LianLian account for a payout to be processed. This applies to both automatic and manual settlement.
11. Can I change my bank account?
Yes. Change your bank account details yourself in the LianLian Dashboard at any time. LianLian Pay does not ask you to repeat KYC. The account holder's name must match your own name (individual merchant) or your company's name (corporate merchant).
12. Are there conditions for PromptPay?
PromptPay payments through LianLian Pay can only be paid out to a Thai bank account.
Still need help?
Thailand support: [email protected]. For other channels, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
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Last verified: 25 Sep 2026 · Markets: TH