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[AU] Payment Fee Surcharge
[AU] Payment Fee Surcharge
Updated over a week ago

With this feature, our Australian merchants can transfer the MDR that is imposed on them by payment vendors (such as Qashier and others) to their customers.

📌 Note:

  • This feature is currently available for AU merchants only and would require the merchant's POS version to be 20240124 and older.

  • At the moment, this feature does not work with Invoice Management. We are working to allow this feature to work with Invoice Management as soon as possible.


How to set up?

Step 1: Go to QashierHQ portal > Settings > Store Settings and select "Customise Payment Fee Surcharge"

A list of payment methods that were activated by the merchant will appear. This includes automatic, manual, and customized payment methods.

📌 Note: By default, the payment fee surcharge for all payment methods is set at 0%.

For automatic payment methods: the MDR that Qashier charges the merchants will be shown on the top right corner of each payment method that the merchant has applied for. This would allow merchants to determine the appropriate payment fee surcharge to pass on to their customers.

Step 2: Merchants will need to input the payment fee surcharge in the respective fields and select "Save" to complete the setup.

Step 3: To ensure that the changes will take effect, the merchants are required to refresh their POS by exiting their POS to the main page.

💡Tip: Merchants may wish to perform a test transaction on the POS to confirm that the payment fee surcharge has been set up properly.

📌 Note: The payment fee surcharge will be added to the final amount of the bill and displayed after the merchant has selected the customer's preferred payment method.


Examples

General transaction example

For example: the merchant has set up the payment fee surcharge for American Express (Manual) at 2%.

A payment surcharge fee of $2.40 (2% x $120) has been added to the final amount of the bill:

Split bill transaction example

For split bills, each split can have a different payment fee surcharge added if the payment method selected is different.

For example: the total bill is $53.00 and the customers have decided to split the bill into 2: the first bill being $25.00 and the second bill being $28.00.

  • On the overall receipt of a split bill transaction, the payment fee surcharge will be consolidated into 1 amount before the total payable amount:

Payment Fee Surcharge (consolidated) displayed on the QashierPOS

Payment Fee Surcharge (consolidated) displayed on the printed receipt

Payment Fee Surcharge (consolidated) displayed on the QashierHQ portal > Transactions

  • First customer - paid for the first bill using American Express (Manual), which consists of a 2% payment fee surcharge imposed by the merchant. Therefore, he is required to pay (1.02% x $25.00) = $25.50, which includes a $0.50 payment fee surcharge.

Payment Fee Surcharge displayed on E-Receipt via QashierHQ portal > Transaction for the first bill

Payment Fee Surcharge displayed on printed receipt for the first bill

  • Second customer - paid for the second bill via Bank Transfer, which consists of a 3% payment fee surcharge imposed by the merchant. Therefore, she is required to pay (1.03% x $28.00) = $28.84, which includes a $0.84 payment fee surcharge.

Payment Fee Surcharge displayed on E-Receipt via QashierHQ portal > Transaction for the second bill

Payment Fee Surcharge displayed on printed receipt for the second bill


Viewing transaction details and reports

When the merchant exports transaction details from QashierHQ portal > Transactions > Export, they will see a column called "Payment Fee Surcharge" which displays the payment fee surcharge collected for each transaction:

On QashierHQ portal > Reports > Full Report > Sales Information: when the merchant selects "Total Sales", the merchant can view the "Total Payment Fee Surcharge" collected over a given period. When added to the "Net Sales" amount, it will reflect the "Total Sales" amount:

The merchant can also view the "Total Payment Fee Surcharge" collected over a given period on the QashierPOS via Reports > Sales Information > select "Total Sales" > Net Sales:


FAQ

Question

Answer

If the merchant has more than one store in a client account, will the payment fee surcharge setup be applied to all stores?

No, it is store-specific. Even if the Chain Shop Management feature is enabled for the merchant, they will still need to set up the payment fee surcharges for each store individually. This gives the merchant more flexibility.

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