Before voiding a transaction/processing a refund for payments made through your Fiserv payment terminal, it is important to consider two scenarios below:
Scenario 1: If you have not made a settlement on your Fiserv terminal
In such a scenario, you can void the transaction/make a refund on the Fiserv terminal by following the steps below:
Step 1: Select TRANSACTION RECORD on the POS homepage.
Step 2: Select a transaction that needs to be refunded to the customer.
Step 3: Tap on VOID/REFUND.
Step 4: Select YES to confirm voiding the transaction.
Step 5: Enter the STAFF PIN, followed by the TERMINAL PIN.
Step 6: Enter the REASON for refunding the transaction, then select "OK".
The transaction is now voided and the amount will be automatically refunded to the customer's card.
Scenario 2: If you have already made a settlement on your Fiserv terminal
In such a scenario, it would not be possible for you to refund the money back to the customer's credit card via the Fiserv terminal.
You do not need to void the transaction on your Fiserv terminal. However, the refund to the customer must be made in cash.