❗️Caution: It is advised for merchants to refrain from trying to perform an Android factory reset on their own. Instead, we recommend reaching out to our Customer Support team for expert guidance and assistance. Our team is dedicated to guiding you through the process to ensure a smooth and successful factory reset.
Before attempting this process, please ensure that the latest transaction records on your POS have been updated.
How to check if the latest transaction records have been updated:
Log in to QashierHQ
Click on the drop-down icon under Transactions
Select Transactions
Confirm that the latest transaction matches the one on your QashierPOS.
Missing transaction records cannot be recovered if the sync was not done before clearing cache.
Follow these steps to perform an Android factory reset on the Qashier POS (X1/XL) terminal:
Note: If you are using an older QashierXL POS, you may face difficulties installing the QashierPOS app after a factory reset. If you are unsure whether you have the newer or older version of the QashierXL POS, please contact our Customer Support team for help.
Go to the Qashier POS homepage
Select the "☰" button on the top right-hand corner of the POS homepage
Select "WIFI"
Swipe from the edge of the left screen, towards the right
Scroll down until you see ''Back up & reset''
Tap on "Factory data reset"
Select "Reset phone"
Select "Erase Everything"
Note: The terminal will take a few minutes to reset. After the terminal restarts:
1. Connect to WIFI
2. Find the Qashier App
3. Log in with your Qashier Username & Password
Here's a step-by-step video guide:
Perform Factory Reset and Reinstall QashierPOS on X1 (to solve Ad Issues)
Note: Always ensure that the latest transaction records on your POS have been updated.
1. Perform factory reset on the terminal as above.
2. Delete Qashier App by holding on the "Qashier" icon, then drag to "Remove".
3. Update POS using FOTA update.
Note: If FOTA version is v1.10/11 and before, you will need to perform a factory reset as per step 1.
4. Connect to WiFi.
5. Enable Play Protect via "Playstore Icon".
6. Disable Chrome app's "App Permissions".
7. Opt out of Google Ads Personalization from "Settings".
8. Proceed to reinstall the QashierPOS application via http://qashier.com/getapp.
9. After the QashierPOS app has been installed, enable "Duraspeed" for QashierPOS.
Perform Factory Reset on X1 when setting page not accessible
Note: Doing this will delete all the data and memory in the POS. Please make sure that all transactions have been synced to the HQ before performing a factory reset.
You can check by ensuring that the WiFi is turned on, and going to the "Reports" function on the POS terminal/QashierHQ portal to check that the latest report is loaded.
1. Power off the QashierX1 POS terminal.
2. Once POS terminal is completely off, hold down all 3 buttons to access recovery mode.
3.Use the down button on the side to move to "option with eMMC", then use the power button to select.
4. The POS terminal will revert to the original factory settings.
Hard Reset on QashierX1 POS Terminal
Note: If the QashierX1 POS terminal is turned on, it must be powered off before you proceed with the following steps.
1. Use a pin to press the tiny button on the left side of the Qashier X1 POS terminal, right below the volume button. Performing this action will result in a hard reset of the POS terminal.
Tip: If this does not work, try to press the power button while pressing the pin on the left side of the POS.
2. Open the Qashier App.
3. Input your QashierHQ login details.