How to view e-wallet payouts report
Updated over a week ago

The e-wallet payout report allows users to track how much has been paid out to them.

Note:

  • PayNow, GrabPay, and ShopeePay - transactions are processed in T+1 working day and payout occurs the next working day (excluding weekends and public holidays)

  • Atome and WeChatPay - transactions are processed in T+1 working day and payout occurs every Thursday

    • If Thursday is a public holiday, the payout will occur the next working day i.e. Friday


How to view e-wallet payout reports

For PayNow, GrabPay and ShopeePay

Step 1: Go to the QashierHQ portal

Step 2: Select "Payment Management"

Step 3: Select "View Payout Report" of the e-wallet payout report that the user wants to view e.g. PayNow

Users can choose the month of the e-wallet payout report that they would like to view (red box), export the monthly payout (orange box), as well as view the transactions that were paid out in a particular batch by clicking on the blue bar.

Once the user clicks on the blue bar to access the transactions paid out in that specific batch, they will have the option to export the payout report for that batch as well.

Note:

  • The payout amount is after the processing fee (transaction fee) and GST has been deducted.

  • For PayNow, Qashier will be charging the users a minimum of $0.01 payment transaction fees

    • For example, the transaction fee rate is 0.80% per PayNow transaction. If the transaction amount is $0.50, the transaction fee would be $0.004. In such a scenario, Qashier will round up the transaction fee to $0.01.

For Atome and WeChatPay

After the payout has been made to the user every Thursday, Qashier will send the payout reports for Atome and WeChatPay to the user's registered email address with us.

Samples of email notifications sent to the user regarding their WeChatPay and Atome payout report

Samples of the user's WechatPay and Atome payout report


Payout timeline

For PayNow, GrabPay and ShopeePay

Transaction day

Processing day

Payout day

(funds arrive in merchant's bank account)

Monday

Monday

Tuesday

Tuesday

Tuesday

Wednesday

Wednesday

Wednesday

Thursday

Thursday

Thursday

Friday

Friday

Following week Monday

Following week Monday

Saturday

Following week Monday

Following week Monday

Sunday

Following week Monday

Following week Monday

For Atome and WeChatPay

Transaction day

Processing day

Payout day

(funds arrive in merchant's bank account)

Monday

Tuesday

Thursday

Tuesday

Wednesday

Thursday

Wednesday

Thursday

Thursday

Thursday

Friday

Following week Thursday

Friday

Following week Monday

Following week Thursday

Saturday

Following week Monday

Following week Thursday

Sunday

Following week Monday

Following week Thursday

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