The multi-store dashboard feature provides users with an overview of sales data from their stores and store groups, facilitating easy tracking of sales performance and trend identification.

The multi-store dashboard is available for users with more than 1 store in their QashierHQ account. The dashboard can be viewed via QashierHQ Portal > Reports > Dashboard.

Users have the option to view the reports from a specific store via "Store Specific Reports", or an overview of all the stores via "Multi Store Reports":

Each chart displayed has its own set of filters. Users can make use of the following filters to display the specific information that they need:

Users can select a date range to view the reports. The default range is the past 7 days.

Users can select the stores they would like to be displayed on the charts. They also have the option to create store groups that group several stores by unique identifiers e.g. location (North/South/East/West). The default selection is all stores.

Users can select how they would like to view the reports e.g. daily, weekly, monthly, or hourly. The default selection is daily.

The chart shows the total sales of each store across the selected date range, and it is useful for the users to understand sales trends across stores.

The chart shows the total number of transactions across each store within the selected date range; this is useful for users to better understand transaction volume across all stores.

The chart shows the average transaction value for each store within a selected date range, which is useful for users to understand the average transactional value per customer across all stores.

The chart shows the total sales by product for each store within a selected date range and is useful for users to understand product sales trends across stores. This feature is only available for users who are on Chain Store Management.

For example, in scenario 1: A user has 47 products. As the number of products is more than 30, the bars will not be automatically populated onto the chart; they will appear blank. The user will need to manually select the products that they would like to view on the dashboard by selecting "No product selected".

For another example, in scenario 2: The user would like to view the sales trend of the products in the "Cable" category for November 2023. The user can follow the steps below to view the sales trend of the products in the "Cable" category:

Step 1: Select the date range as "2023-11-01 ~ 2023/11/30", then click "CONFIRM".

Step 2: Click on "No product selected".

Step 3: Search "Cable", or whichever category/categories of the products that the user would like to view.

Step 4: Tick all of the boxes where the products fall into the category of what the user would like to view.

Step 5: Click "Confirm".

The sales information of each product within the "Cable" category for each store will be populated, with each color representing an individual outlet.

The chart shows the average customer satisfaction score for each outlet within a selected date range. It is useful for the user to gauge the level of satisfaction among their customers regarding the service provided by their staff across all stores.

Store groups are a useful feature for users who want to categorize their stores based on common characteristics. For instance, physical retail stores can be grouped as "Physical" and event stores can be grouped as "Event". Another example would be to group the stores by location, such as "North", "South", "East" and "West".

When these groups are selected in the "All Stores" filter, the sales and transactions from the grouped stores will be combined to create a single data point on the chart. This allows the users to easily track and analyze the overall performance of their grouped stores.

Step 1: Select "All Stores", then select "+ Add new store group".

Step 2: Click on "+ Add new store group".

Step 3: Give the group a name e.g. Event.

Step 4: From the "Stores in group" dropdown list, the user needs to select the stores that they would like to be grouped under the Event group.

Step 5: Repeat steps 2 to 4 above to continue adding new store groups (orange box), otherwise select "CONFIRM" when the user is done creating a new store group (red box).

Once the group has been created, the charts will display information regarding the stores in the Event group. Please refer to the images below of how the charts will look like:

If there is a need to make changes to the store groups that were previously created, follow the steps below:

Step 1: Select "All Stores", then select "+ Add/ Edit new store group".

Step 2: The user can either change the store group's name (red box), add and/or remove stores within the group (orange box).

Step 3: Select "CONFIRM" to save the changes.

If the store group is no longer valid, follow the steps below to delete the store group(s):

Step 1: Select "All Stores", then select "+ Add/ Edit new store group".

Step 2: Select "DELETE GROUP" to delete the selected store group.

Step 3: Select "CONFIRM" to save the changes.

The store group is now deleted.

Yes. For example, Store A can be in both "Physical" and "North" groups.

Yes. For example, you can select the "North" group and Store A at the same time.

Currently, there are no limits to how many store groups that you can create.

This is because stores that are under Chain Shop Management share the same products, hence the "Sales by Product" chart is made available to such users where they would be able to view how a product is performing across all the stores.

Individual stores do not share the same products, therefore it is not possible to view the sales generated by a product across all stores.

Unfortunately, this is not available at the moment. The colors were chosen at random, but they will be consistent for each store or store group throughout the whole dashboard.

For example, Store A will appear as a brown line or bar throughout the whole dashboard.