Accepting Card Payments In-store or Online
To apply to accept credit card payments online and offline, follow these steps:
Log in to the QashierHQ portal
On the left navigation banner, select 'Payment Management'
Under 'Debit/Credit Card In-Store', click on 'Apply Now'
We kindly request your complete attention to adhere to the requirements below, ensuring a smooth and seamless approval process for your application. Completing the application form will require approximately 10 to 15 minutes of your time.
Know Your Customer (KYC) Process
KYC is a process where we verify the identity of our clients and assess any potential risks associated with them. We need to gather basic information related to the business to comply with regulations and ensure a safe and secure business relationship.
As you have indicated that you will be processing payments through us, we kindly ask that you provide us with accurate and complete information to the best of your ability and knowledge. This will help us to comply with regulatory requirements. Your cooperation and honesty are greatly appreciated and will help us to maintain a trustworthy and reliable partnership.
To ensure your application gets approved as soon as possible, please follow the below guidelines when submitting your application:
Company Registration Document
When creating an account with our services, you will come across the “Company” section on the application form.
This section requires you to fill in information such as:
Company Type (This will be pre-filled for you, please contact us if this is incorrect)
Company Registered Name
Company Registration Number
Company Registered Address
Company Registration Certificate/Document (PDF file only)
Bank Account Details
Under ‘Payout Account’ section you’re required to submit your bank account information. Please ensure that the bank account number, SWIFT code and bank code is entered correctly. You may check with your bank if you are unsure.
You’re also required to submit a copy of your bank statement or a screenshot of the online banking environment. The document uploaded must show the following clearly if not it will be rejected:
Account holder name (e.g. ABCD Pte Ltd)
Name and logo of the bank
Document must not be older than 12 months
Under ‘Ownership & Control’ you’re required to submit the information of all owners who own 25% or more of the company. You’re required to upload either an identity card (both front & back) or a passport of the major shareholders/owners. To ensure a fast application process, the document(s) uploaded must:
Be a clear, coloured copy with no glares
Cannot be cropped off and must be the entire copy
Not be broken or damaged with any cracks
Be straight and upright
DOs and DON'Ts of Document Submission:
IDENTITY CARD (IC) / PASSPORT
✅ Both IC front and back / passport images taken on a flat surface
✅ All 4 corners of the IC/passport is clearly seen within the frame
✅ All details on the IC/passport are clearly seen
✅ IC/Passport is free from damages such as cracks, chipped corners, broken into half or parts etc.
✅ No light reflection when taking photos of the IC/passport
✅ Colorized images of the IC/passport
❌ IC/Passport is damaged (cracked and split into half, broken corners)
❌ IC/Passport image has watermark
❌ IC is scanned in black and white
❌ IC/Passport is blocked
❌ All 4 corners of IC/passport not seen within the frame
❌ IC/Passport image has glare or overexposed
What if I do not have a valid ID or Passport with me?
You may submit images of the following documents instead:
✅ Driving License
✅ Work/Employment Passes
❗Above rules apply