How to void/refund payment
Go to "Transaction Record"
Select "a transaction" that you would like to void
Click on "Void/Refund"
Select "Yes" to confirm the void/refund
Enter the staff PIN who is initiating the void/refund process
Enter the terminal PIN
Input the void reason of the transaction
A void successful display message will be shown on the QashierX2 POS once the void has been successful
Here's a step-by-step video guide: