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How to Void/Refund Payment via QashierPay App on QashierXL POS
How to Void/Refund Payment via QashierPay App on QashierXL POS
Updated over a week ago

Table of Content:


Hardware required to void/refund payment

  1. QashierXL POS

  2. QashierXS Payment Terminal

Important:

1. Ensure that your QashierXL and QashierXS store name are different.

QashierXL - Your store name

QashierXS - Your store name cc

2. Ensure that settlement is not completed yet. If settlement is completed, you will not be allowed to perform a void/refund


How to void/refund payment

  1. Go to "Transaction Record"

  2. Select "a transaction" that you would like to void

  3. Click on "Void/Refund"

  4. Select "Yes" to confirm the void/refund

  5. Enter the staff PIN who is initiating the void/refund process

  6. Enter the terminal PIN

  7. Input the void reason of the transaction

  8. The QashierXS payment terminal will display an approved message, confirming that the void has been successful on the payment terminal

  9. A void successful display message will be shown on the QashierXL POS once the void has been successful

Here's a step-by-step video guide:



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