Table of Content:
Error indicators when QashierPay fails to process payments:
"Timeout" error
The screenshot below displays the error encountered
Experiencing a significant delay in loading after the payment has been processed. Refer to the following video for your reference
Steps to troubleshoot:
a. Weak or no internet connection on QashierPay
Turn on and off for Wi-Fi connection
If you have connected your QashierPay terminal to a Wi-Fi connection, attempt to power off and then power on the WiFi connection in the terminal
Select the "☰" button on the top right-hand corner of the POS homepage
Select "WIFI"
Toggle off the wifi button located on the right-hand side of the POS, then toggle back on
Make sure the terminal is connected to the correct Wi-Fi network
Once done, try to perform a transaction to accept payments from the terminal again.
Weak internet connection
Relocate your terminal closer to your Wi-Fi router and attempt to process payments from the terminal.
Restart both your modem and Wi-Fi router
If you have followed the previous steps and the terminal is still unable to accept payments, proceed to restart both your modem and WiFi router at the same time.
Turn off both your modem and Wi-Fi router
Wait for a few seconds, and then power on both the modem and Wi-Fi router.
Allow the router to fully reboot. Once it has restarted, check the Wi-Fi connection on your terminal to ensure it has successfully connected to your Wi-Fi network
Once the Wi-Fi connection is established, proceed to accept payments from the terminal again
b. Wrong store selection in QashierPay
In case you have an additional QashierPOS terminal apart from the QashierPay terminal, it is possible that you might have logged into the incorrect "store" on your QashierPay terminal.
To verify if you have signed in to the correct store on your QashierPay terminal, please perform the following steps:
On the POS homepage, check your store name located below the date
Ensure your main store and QashierPay's store name are different
an example of your main store and QashierPay store name could be:
Main store: Qashier
QashierPay store: Qashier XS
If you are still unsure, you may contact our Customer Support Team for verification
To switch or sign in to the correct QashierPay store:
Select the "☰" button on the top right-hand corner of the POS homepage
Select "Switch Store"
Key in your terminal pin
Select the "correct store"
Once done, try to perform a transaction to accept payments from the terminal again.
c. Wrong settings in QashierPay
Check Terminal ID and Merchant ID of QashierPay:
Select the "☰" button on the top right-hand corner of the POS homepage
Select "QashierPay"
Select "Overview"
Ensure that the Terminal ID and/or Merchant ID field is not empty
If its empty, kindly contact our Customer Support Team for further assistance
If its not empty, proceed to the next troubleshooting step
Here's a step-by-step video guide:
Check sign on status on QashierPay:
Select the "☰" button on the top right-hand corner of the POS homepage
Select "QashierPay"
Select "Sign On"
If the display shows "Sign on Sucess," it indicates that the terminal is correctly logged in and functioning properly
If the display shows "Sign on Error," please reach out to our Customer Support Team for further assistance
Here's a step-by-step video guide:
d. Restart QashierPay terminal
Press and hold the button located at the left-hand side of the terminal
Select "Restart"
Wait for the terminal to restart and reload the Qashier POS app
Try to make payment again
If all of the above troubleshoot steps does not work, please contact our Customer Support Team for a more comprehensive troubleshooting assistance.