Summary: Add, edit or delete staff in QashierHQ Staff Management, and set each staff member's Staff PIN, hourly rate, commission tier, ENT credits and void permission.

Applies to: All markets. QashierHQ (web). You need a QashierHQ login with access to Staff Management.

Before you start

Staff belong to one store. Select the store in the store picker at the top of the Staff Management page before you add or change staff. The list shows only the staff of the selected store.
Some fields appear only when the matching feature is turned on for the store (see What each field means below).

Add a staff member

Log in to QashierHQ. In the left menu, under Operations, click Staff Management.
Select the store in the store picker.
Click Add Staff at the top right. The Add Staff panel opens.
Enter the Name.
Enter a 4-digit Staff PIN. Staff use this PIN to sign in on Qashier POS. Each staff member needs a different name and a different PIN.
Fill in the optional fields you use, such as Hourly rate or Commission tier.
Click Create Staff. You see Staff created, and the staff member appears in the list.

Edit a staff member

Go to Operations > Staff Management and select the store.
Click the staff member in the list (or the pencil icon on their row). Their details open in a side panel.
Click Edit.
Change the fields you need.
Click Save changes. You see Staff updated.

Delete a staff member

Go to Operations > Staff Management and select the store.
Click the staff member in the list.
Click Edit.
Click Delete staff at the bottom left of the panel.
In the Confirm Delete window, click Confirm. You see Staff deleted.

Warning: Deleting a staff member cannot be undone.

What each field means

Field	What it does	When you see it
Name	The staff name shown on Qashier POS and in reports. Must be unique in the store.	Always
Staff PIN	4-digit code used to sign in on the POS. Must be unique in the store.	Always
Display order	Position in the POS staff list.	When you edit an existing staff member
Hourly rate	Used for labour cost calculations.	When the time card is turned on. See How to Clock In/Out and View Time Card Records on Qashier POS.
Commission tier	Assistant, Junior or Senior. Sets which commission rate applies to this staff member's sales.	When the commission feature is turned on. See How to Set Up Staff Commission in QashierHQ (Commission Tiers and Product Rates).
ENT credits (Current balance)	The staff member's entertainment allowance balance.	When ENT credits are turned on. See How to Use Staff ENT (Entertainment) Credits.
Allow void on POS transactions (under Permissions)	Lets this staff member void or refund on Qashier POS.	When Enable selected staff can void transaction is on. See How to Restrict Void/Refund on Qashier POS to Selected Staff.

Find or export your staff list

Use Search staff... above the list to find a staff member by name.
To download the list, click Export, then Confirm. You get a CSV file with each staff member's name, hourly rate and Staff PIN. Keep this file safe, because it contains PINs.

If something goes wrong

Message or symptom	Likely cause	What to do
This name is already in use	Another staff member in this store has the same name	Use a different name, for example add a surname or initial.
This PIN is already in use	Another staff member in this store has the same PIN	Choose a different 4-digit PIN.
PIN must be exactly 4 digits	The PIN is shorter than 4 digits	Enter exactly 4 numbers.
Create Staff or Save changes is greyed out	A required field is empty or has an error	Fill in Name and a valid Staff PIN, and fix any message shown in red.
A staff member is missing from the list	A different store is selected	Select the right store in the store picker.
Hourly rate, Commission tier, ENT credits or Permissions is missing	That feature is not turned on for this store	Turn on the feature first (see the linked article in the field table).

If you still need help, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.

Last verified: 25 Sep 2026 · Markets: All markets

How to Add, Edit or Delete Staff in QashierHQ