Summary: Set how customers can order on your QashierEats website: pick-up and delivery, time slots, order limits, closed dates, minimum and maximum order values, and delivery fees.
Applies to: Singapore and Malaysia. QashierHQ, for stores with QashierEats enabled. You need access to Settings in QashierHQ. Amounts are in your store's currency.
Before you start
QashierEats must be enabled for your store. See Getting Started with QashierEats Online Ordering in QashierHQ.
Changes on the main QashierEats Settings page save automatically as soon as you change a field. In the Configure Time Slots, Configure Closed Dates and Configure Delivery Settings windows, click Confirm to save.
Open the QashierEats settings
In QashierHQ, click the Settings (gear) icon at the top right. On a phone, open your account menu and tap Settings.
In the settings menu, under Online Ordering, click QashierEats. If you use the classic layout, click the QashierEats tab instead.
If you have more than one QashierEats store, select the store you want to change.
The sections below follow the order of the fields on the page.
Part A: Available order type for QashierEats
The link shown under Available order type for QashierEats is your official QashierEats website. You can share it on social media, ads and posters. To change the link, contact support.
Your QashierEats website has two order types: pick-up and delivery. Tick Enable pick-up, Enable delivery or both.
Part B: Available order type for in-store QR ordering
In-store QR ordering has two order types: dine-in and takeaway. With dine-in, customers scan the QR code and eat in your store. With takeaway, they order through the QR code and take the food away.
Tick Enable dine in, Enable takeaway or both, to match how your business serves customers. To compare the QR ordering options, see Static vs Dynamic QR Ordering: Which One Should I Use?.
Part C: Auto apply discount for pick-up order (%)
Enter a percentage to give customers an automatic discount on every pick-up order placed on QashierEats. Set the value to 0 to turn the automatic discount off.
Part D: Accept order buffer time and Minimum Preparation time
Accept order buffer time is the extra lead time you have to accept a QashierEats order. It must be at least 5 minutes. If you enter a lower number, QashierHQ shows an error and does not save it.
Minimum Preparation time (min) is the least time you need to prepare an order before it can be picked up or delivered. The default is 60 minutes.
Both settings affect which pick-up and delivery time slots customers can choose on QashierEats.
Pick-up time slots: example 1
The Accept order buffer time is 5 minutes and the Minimum Preparation time is 10 minutes. A customer orders at 11:00 am. With the buffer time, processing starts at 11:05 am. With the preparation time, the food is ready at 11:15 am (11:05 am + 10 minutes).
On your QashierEats website, the earliest pick-up slot is the 11:30 am slot, so the order is ready before the customer arrives.
Pick-up time slots: example 2
With the same settings, a customer orders at 2:16 pm. Processing starts at 2:21 pm (2:16 pm + 5 minutes) and the food is ready at 2:31 pm (2:21 pm + 10 minutes).
The earliest pick-up slot is the 3:00 pm slot. The 2:00 pm to 2:30 pm slot is not offered, because the food is only ready after 2:30 pm.
Delivery time slots
With the same settings, a customer orders a delivery at 11:00 am. The food is ready at 11:15 am. For delivery orders, the time needed to deliver the order is also added, so the earliest delivery slot is later than the earliest pick-up slot for the same order time.
Part E: Max number of orders per time slot
This is the maximum number of orders, pick-up and delivery combined, that you accept in each time slot. Each time slot is 30 minutes, as the picture below shows.
Part G explains how this works with your time slots.
Part F: Selectable Days for pick-up
This is how many days ahead customers can choose for a pick-up order. For example, if it is set to 5 and today is 1 Jan, customers can choose a pick-up date from 1 Jan to 5 Jan.
Part G: Configure time slots
Choose the time slots in which customers can order for pick-up or delivery.
Open the QashierEats settings and select your store (see above).
Click Configure Time Slots. The Available Time Slots window opens.
Click each time slot you want to open or close.
Click Confirm at the top right.
In this example, pick-up and delivery are available every day from 11:30 am to 2:00 pm. Customers can choose any slot in that range.
The Available Time Slots window has two more options.
Option 1: AUTO FILL MAX ORDER PER SLOT
On (default): clicking a time slot opens or closes it. An opened slot is filled with your Max number of orders per time slot (Part E) and your Maximum Order For Delivery.
Off: clicking a time slot lets you type a different maximum (total orders and delivery orders) for that slot only.
This setting does not assign orders to slots. It only changes what happens when you click a slot.
Option 2: Maximum Order For Delivery
This is the maximum number of delivery orders in each time slot. It appears only if delivery is enabled.
Each slot shows two numbers, for example 30, 5. The first is the maximum total orders (pick-up and delivery) for that slot, from Part E. The second is the maximum delivery orders for that slot. If delivery is not enabled, each slot shows one number.
Examples:
 | You accept up to 30 orders in this slot, and all 30 can be delivery orders. |
 | You accept up to 30 orders in this slot. Only 5 can be delivery orders; the other 25 are for pick-up. |
You can lower the delivery maximum when you need to. For example, if your delivery partner has problems, reduce delivery orders for a period until it is resolved.
To reduce the delivery maximum from 30 to 5 for the 11:30 am to 2:00 pm slots:
Open the QashierEats settings and select your store (see above).
Click Configure Time Slots.
Change Maximum Order For Delivery from 30 to 5.
With AUTO FILL MAX ORDER PER SLOT on, click each slot from 11:30 am to 2:00 pm to close it, then click it again to reopen it with the new maximum.
Click Confirm at the top right.
Part H: Configure closed dates
Choose dates on which your QashierEats store does not accept pick-up or delivery orders.
Open the QashierEats settings and select your store (see above).
Click Configure Closed Dates.
Choose the date or dates in the Date Picker. They appear under Selected Dates.
Click Confirm.
To reopen a date, repeat steps 1 to 2, click the delete button next to the date under Selected Dates, and click Confirm.
Part I: Minimum and maximum order value
Minimum order value ($) is the smallest order amount a customer must reach to place an order on QashierEats.
Maximum order value ($) is the largest amount a customer can order in one QashierEats order.
Part J: Configure delivery settings
Click Configure Delivery Settings to open the Delivery Settings window. The sections below follow the numbers in this picture. Click Confirm when you are done.
i. Delivery Type
Self-arrange: you arrange your own delivery to your customers. When you switch to Self-arrange, QashierHQ asks you to confirm that all future orders change to self-arrange.
PandaGo: delivery through the integrated pandago service. This option works only after pandago has been set up for your store; otherwise QashierHQ shows Contact us via Live Chat to enable this option. When you turn it on, you must agree to pandago's terms. Qashier does not provide the delivery itself; for delivery issues, contact pandago through your pandago portal account.
ii. Auto apply discount for delivery order (%)
Enter a percentage to give customers an automatic discount on every delivery order placed on QashierEats. Set the value to 0 to turn it off.
iii. Delivery Fee
If you use pandago, you can choose Same delivery fee as pandago.
Otherwise, choose one of these options:
Fix fee for different order amounts ($): one delivery fee for every order, whatever the order total.
Different fee for different order amounts: a different delivery fee for each range of order amounts. Click Add Tier to add a range. The To value of a range is not included in it. For example, a range of $0 to $100 covers $0 to $99.99.
In this example, orders below $20 pay a $5 delivery fee, orders from $20 to below $50 pay $3, and orders of $50 and above get free delivery.
Different fee for different delivery distance: a different delivery fee for each range of Distance from Shop (km). The distance is calculated automatically from your business address to the address the customer enters.
In this example, deliveries under 5 km cost $3, deliveries from 5 km to under 10 km cost $5, and deliveries of 10 km or more cost $8. As with order amounts, the To value of each range is not included in it.
iv. Apply free delivery threshold amount?
Tick this option and enter a Threshold amount ($). Orders at or above this amount get free delivery, whatever the distance.
v. Max delivery distance (km)
Set the furthest distance you deliver to. If a customer's address is further away, your QashierEats website shows Delivery address is out of range., as below.
If something goes wrong
Symptom | Likely cause | What to do |
There is no QashierEats item under Online Ordering in Settings | QashierEats is not enabled for your store, or your login does not have access to Settings | Ask the account owner to check your access. To have QashierEats enabled, contact support. |
Please select a time larger than 5 minutes appears | The Accept order buffer time is below 5 minutes | Enter 5 or more. |
Customers cannot choose a pick-up or delivery time | No time slots are open, the slots are full, or the date is a closed date | Check Configure Time Slots and Configure Closed Dates, and your maximum orders per slot. |
Contact us via Live Chat to enable this option. appears when you choose PandaGo | pandago is not set up for your store | Contact support through Live Chat. |
Your time slot changes are lost | You closed the window without clicking Confirm | Make the changes again and click Confirm. |
If you still need help, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
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Last verified: 25 Sep 2026 · Markets: SG, MY