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How to Delete or Archive a Product or Category in Qashier POS

This article shows how to delete a product or a whole category on Qashier POS, and how to archive instead when you only want to hide something for a while (for example, seasonal items). Deleting is permanent. Archiving can be undone.

Applies to: All markets · Qashier POS · Terminal PIN, if one is set on your terminal. You can also do all of this in QashierHQ: How to Create Tabs, Categories and Products in QashierHQ.

Before you start

  1. On the POS home screen, tap the ☰ icon at the top right.

  2. Tap Manage Products.

  3. Enter your Terminal PIN if asked.

  4. If a list of product types appears (stores with QashierEats, GrabFood or foodpanda), tap POS Products.

  5. If you see "Please manage products on HQ", your catalogue is managed in QashierHQ. Delete or archive the item there instead.

Tip: tap the search icon at the top to find a product by name, barcode or SKU instead of browsing tab by tab.

Delete a product

Deleting a product cannot be undone. If you may sell it again, archive it instead (see below).

  1. Tap the tab that contains the product.

  2. Tap the category.

  3. Tap the product. The Edit Product screen opens.

  4. Tap Delete.

  5. Read the warning ("Warning: this cannot be undone") and tap Confirm.

Delete a category

Warning: deleting a category also deletes every product inside it, and this cannot be undone. To hide a category temporarily, archive it instead (see below).

  1. Tap the tab that contains the category.

  2. Tap the category you want to delete.

  3. Tap the Edit (pen) icon at the top right. The Edit Category screen opens.

  4. Tap Delete.

  5. Type the word delete (in English, exactly as shown) in the text field and tap Confirm. Nothing happens if the word is different.

Archive instead (can be undone)

An archived product or category is hidden from the POS until you unarchive it. Its details and prices are kept.

Archive a product

  1. Open the product as above. On the Edit Product screen, tap the archive icon at the top.

  2. Read the message ("This product will not be displayed on POS until it is unarchived from the archive list") and tap Confirm.

Archive a category

  1. Open the category, then tap the Edit (pen) icon. On the Edit Category screen, tap the archive icon at the top left.

  2. Tap Confirm. The category and the products in it are hidden from the POS.

Restore an archived product

  1. Open the category the product belongs to.

  2. Tap the archive icon in the product list. The Archived Product List opens.

  3. Tick the product and tap Unarchive.

Restore an archived category

  1. In Manage Products, tap the archive icon in the top bar. The Archived Category List opens.

  2. Tick the category and tap Unarchive.

What you should see

  • After a delete, the POS shows "Delete Success" and the product or category disappears from Manage Products and from the POS & Payment screen.

  • After an archive, the POS shows "Archive Success" and the item is hidden from POS & Payment but listed in the archive list.

If something goes wrong

Symptom

Cause

Fix

Nothing happens when you tap Confirm on a category delete

The word typed is not exactly "delete".

Type delete in English and try again.

"Please manage products on HQ"

Your catalogue is too large to edit on the POS.

Delete or archive in QashierHQ: How to Create Tabs, Categories and Products in QashierHQ.

You deleted something by mistake

Deletes cannot be undone.

Re-create the product or category. Next time, archive instead.

A product is missing from the POS but you did not delete it

It, or its category, may be archived.

Check the Archived Product List and Archived Category List and tap Unarchive.

"Fail: …" message after Confirm

The POS could not save the change (often no internet).

Check the connection and try again. If it keeps failing, contact Qashier Support.

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Last verified: 25 Sep 2026 · Markets: All markets

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