Summary: When a customer places a QashierEats pick-up or delivery order, it arrives on Qashier POS through the floating bell. This article shows you how to accept or reject the order and what to do after you accept it.
Applies to: Singapore and Malaysia. Qashier POS, for stores with QashierEats enabled. To reject or void an order you need a Staff PIN.
Before you start
QashierEats must be enabled and set up for your store. See Getting Started with QashierEats Online Ordering in QashierHQ.
Qashier POS needs permission to show the order bell on top of other screens. If the POS shows The permission to allow an app to appear on top of other apps is required to receive orders from QashierEats, FoodPanda or Grabfood., tap Allow to display on top and turn the permission on for Qashier POS. Without it, the bell cannot appear and you may miss orders.
Keep Qashier POS open and connected to the internet during your opening hours.
Accept or reject a new order
When a customer places an order, the floating bell on the POS screen shows the number of new orders.
Tap the bell.
Tap the Pick-up or Delivery tab. Orders in each tab are grouped under NOW and Scheduled, with the number of orders still pending.
Tap the order to see its details: the items, the customer, the order information and the payment.
Tap Accept, then tap Confirm when the POS asks Confirm to Accept Online Transaction?. You can also tap Accept directly on the order in the list.
To reject the order instead, tap Reject and follow the steps under Reject or void an order below.
Accept orders promptly. The lead time you have to accept an order is set under Accept order buffer time in QashierHQ. See How to Set Up QashierEats Pick-up & Delivery Settings in QashierHQ.
After you accept an order
Pick-up orders
Prepare the order.
When the customer collects it, tap the bell, open the order and tap Mark as picked-up.
Confirm when the POS asks Confirm to mark order as picked up?.
Delivery orders with pandago
If your store uses pandago for delivery, the order shows Driver Information: the driver's name, contact number, the pandago delivery fee and the Driver status (Waiting for driver to accept, Accepted, Picked-Up, Delivered, Cancelled or Unable to call pandago rider). Qashier does not provide the delivery itself. For delivery issues, contact pandago through your pandago portal account.
To deliver the order yourself instead:
Open the order and tap the edit (pencil) icon next to Driver Information.
Tap Yes to confirm. This cannot be undone.
You can do this only while no rider has accepted the order, or after the pandago booking is cancelled or fails. Once a rider is on the way, the order cannot be changed to self-arranged delivery.
Delivery orders you arrange yourself
Prepare the order and arrange the delivery. When your rider collects it, open the order and tap Mark as picked-up.
Change the pick-up or delivery time
Open the accepted order.
Tap the edit (pencil) icon at the top of the order.
In Edit pickup date & time or Edit delivery date & time, choose the new date and time and confirm.
You can change the time until 15 minutes before the current pick-up time.
Reject or void an order
Open the order and tap Reject (new orders) or Void / Refund (accepted orders).
If the POS shows Please call customer to confirm cancellation, call your customer, then tap OK.
At Confirm to Void Transaction?, tap Yes. This cannot be reversed.
Enter your Staff PIN (not the terminal PIN).
In Void Note, enter the reason and tap Yes. The reason is required and is sent to your customer by email.
For a pandago delivery order you have already accepted, you can void it only before pandago starts looking for a rider (driver status NA or Unable to call pandago rider) and until 15 minutes before the pick-up time. Once the driver status shows Waiting for driver to accept or later, the POS shows Unable to cancel. Contact support if you need to cancel the order.
What you should see
Accepted orders under Scheduled show Accepted. Accepted pick-up and self-arranged delivery orders under NOW show the Mark as picked-up button, and pandago orders show the driver status.
Voided or rejected orders show in red with Auto Rejected. Open the order and tap Dismiss, then Confirm, to clear it from the list.
When a tab has no orders, it shows No online transaction available.
If something goes wrong
Symptom | Likely cause | What to do |
The bell does not appear, or you are not alerted to new orders | Qashier POS does not have the permission to display on top of other apps | Tap Allow to display on top when the POS asks, and turn the permission on for Qashier POS. Keep the POS online. |
An order shows Auto Rejected | The order was voided or rejected | Open it to see the details, then tap Dismiss. Contact support if you did not reject it. |
The POS shows Unable to cancel | pandago is already looking for a rider or a rider is on the way, or it is less than 15 minutes to pick-up | Contact support. |
The POS shows Staff not found when you void | The Staff PIN is wrong, or you entered the terminal PIN | Enter the Staff PIN of a staff member set up in QashierHQ. |
GrabFood and foodpanda orders also arrive in this list. See How to use the GrabFood and foodpanda integration. If you still need help, see Contact Qashier Support by Phone, WhatsApp, LINE or Viber.
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Last verified: 25 Sep 2026 · Markets: SG, MY