Summary: When an order is ready, mark it as done on the Qashier KDS so it leaves the active screen. You can strike off items one by one, or finish the whole order with the Done button.
Applies to: All markets · Qashier POS on a display tablet · Kitchen Display System (KDS) add-on. The Waiter Display (WDS) works the same way, but Done marks the order as served.
Before you start
Open the kitchen display first. See How to Open and Exit the Kitchen Display (KDS) on Qashier POS.
Method 1: Strike off items one by one
When an item is ready, tap it on the order tile. The item is struck through straight away. There is no confirmation.
To undo, tap the struck-through item again.
Strike off the other items as they are ready. When you strike off the last item, the order leaves the active screen and moves to Completed orders.
Cancelled items cannot be struck off. If you tap one, you see Item has been marked as cancelled. To finish an order that has a cancelled item, use Method 2.
Method 2: Mark the whole order as done
When all the items are ready, tap Done at the bottom right of the order tile.
In the Mark order as done pop-up, tap Confirm. Tap Cancel if you tapped Done by mistake.
What you should see
The order leaves the active screen and appears under Completed orders.
To see it, open the Order Summary sidebar and tap Completed orders. To send it back to the active screen, tap Recall on its tile. See How to Recall a Completed Order on the Qashier KDS.
The KDS shows up to 75 open orders. If more than 75 are open, it marks the oldest orders as done by itself to stay within the limit.
If something goes wrong
Symptom | Cause | Fix |
"Item has been marked as cancelled" when you tap an item | The item was voided on the POS | Leave it. Use Done to finish the order. |
You marked an order done by mistake | The order moved to Completed orders | Open Completed orders and tap Recall on the tile. |
An old order disappeared without anyone marking it done | More than 75 orders were open, so the KDS marked the oldest ones as done | Find it under Completed orders and tap Recall if it is still needed. Mark orders done as you finish them to keep the queue short. |
Related articles
Last verified: 25 Sep 2026 · Markets: All markets