⚠️ NOTE
Before attempting this process, please ensure that the latest transaction records on your POS have been updated.
Make sure to get ready with your POS login credentials (email and password), as the POS may log out after clearing the cache, and you need to log in again after that
For X2 & XS, make sure to perform the settlement first before attempting to clear the cache
How to check:
Log in to QashierHQ
Select from the Transactions dropdown on the left of the page,
Select Transactions
Confirm that the latest transaction matches the one on your Qashier POS.
Missing transaction records cannot be recovered if the sync was not done before clearing the cache.
Steps to clear cache on the Qashier X1/XL/XS/X2 POS terminals:
Go to Qashier Homepage
Select "☰" on the top right-hand corner of the POS homepage
Select "Why is my POS slow?"
Enter Terminal PIN
Select "Clear Cache" and tap OK
Qashier App will force stop
Locate the Qashier app on your POS device
Log in with your Qashier username and password
Select your store
Clear Cache Success!
Here's a step-by-step video guide:
