❗️Caution: It is advised for merchants to refrain from trying to perform an Android factory reset on their own. Instead, we recommend reaching out to our Customer Support team for expert guidance and assistance. Our team is dedicated to guiding you through the process to ensure a smooth and successful factory reset.
Before attempting this process, please ensure that the latest transaction records on your POS have been updated.
How to check if the latest transaction records have been updated:
Log in to QashierHQ
Click on the drop-down icon under Transactions
Select Transactions
Confirm that the latest transaction matches the one on your QashierPOS.
Missing transaction records cannot be recovered if the sync was not done before clearing cache.
To perform a firmware update on Qashier X1 POS:
Tap on the "☰" icon on the top right-hand corner of the POS homepage
Select Wifi
Swipe from the edge of the left screen, towards the right
Scroll down and select 'Apps'
Select 'Qashier POS'
Tap on the 'Force Stop' button followed by OK and the Qashier app will close
Select "𓃑"
Tap on the 'Fota Update' app and it will bring you to the system update page with the current version stated
Tap on the 'check version'
There are 2 scenarios after tapping on check version:
It shows 'Current version is the latest version', if you receive this message, no action is required on your end
If prompted to download and update the current version, select the download button, followed by update
Once the system automatically restarts, you may return to your Qashier app and relogin accordingly
Here's a video guide from Step 1 to 9:
(This video guide is showing scenario 1)
