This article explains what to do when Qashier Support asks you to confirm your store on your Adyen card terminal in Singapore, so that card payments taken on the terminal are linked to the right store and paid out correctly. Only do this when Qashier Support asks you to.
Applies to: Singapore · Adyen card terminals supplied by Qashier that run Qashier POS (the terminal that shows a shop icon and an address on its screen) · QashierPay card payments.
Before you start
Be on the phone, WhatsApp or live chat with Qashier Support. The support agent guides you through each step. See Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
Make sure the terminal is charged or on power and connected to Wi-Fi. See [SG] How to Connect the QashierXS (Black) Portable Card Terminal to Wi-Fi.
Have the business or store address you gave in your payment application to hand.
Steps
Wait for the terminal to update automatically. When the update has finished, a shop icon and an address appear in the centre of the screen.
When the support agent tells you to, restart the terminal: press and hold the power button on the side of the terminal until it switches off, then wait for it to start again.
After the restart, the same screen appears but shows a different address. This is the business or store address you provided in your payment application.
Read the address out to the support agent and check it together.
If the address is your store, go to the next step.
If the address is not your store, do not tap the blue tick. Tell the support agent, who will correct the store assignment.
Tap the blue tick button at the bottom right of the screen to confirm.
Open Qashier POS on the terminal and take a test card transaction for the amount the support agent gives you. Check that the amount shown on the terminal's payment screen matches the amount you entered in Qashier POS.
Video guide:
What you should see
The terminal shows your store's address with the shop icon, and the test transaction amount appears correctly on the terminal when you charge it from Qashier POS.
The support agent confirms that the terminal is assigned to your store. The test transaction is voided or refunded by the support agent afterwards, so it does not affect your payout.
If something goes wrong
Symptom | Likely cause | What to do |
No shop icon or address appears after the update | The terminal is offline or the update has not finished | Check the Wi-Fi and cloud icons at the top of the screen, reconnect to Wi-Fi if needed, and wait a few minutes |
The address shown is not your store | The terminal has been assigned to another store or address | Do not tap the blue tick; tell the support agent |
The test amount does not appear on the terminal | The terminal is not yet linked to this store, or it is offline | Restart the terminal once more and repeat the test with the support agent |
For any other problem, stay on the line with support: Contact Qashier Support by Phone, WhatsApp, LINE or Viber (SG, MY, TH, PH).
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Last verified: 25 Sep 2026 · Markets: SG