⚠️ NOTE
Before attempting this process, please ensure that the latest transaction records on your POS have been updated.
How to check:
Log in to QashierHQ
Click on the drop-down icon under Transactions
Select Transactions
Confirm that the latest transaction matches the one on your Qashier POS.
Missing transaction records cannot be recovered if the sync was not done before clearing cache.
Follow these steps to perform an Android factory reset on the Qashier POS (X1/XL) terminal:
Go to the Qashier POS homepage
Select the "☰" button on the top right-hand corner of the POS homepage
Select WIFI
Swipe from the edge of the left screen, towards the right
Scroll down until you see ''Back up & reset''
Tap on "Factory data reset"
Select "Reset phone"
Select "Erase Everything"
The terminal will take a few minutes to reset
Here's a step-by-step video guide:
After the terminal restarts,
Connect to WIFI
Find the Qashier App
Log in with your Qashier Username & Password