Cash Management on Qashier POS lets you record the cash you put into and take out of your cash drawer, and check your counted cash against what the system expects. Use it to start the day with a float, record top-ups and withdrawals, and tally your drawer at shift change or closing.
Applies to
Markets: all markets.
Product: Qashier POS. Cash Management must be turned on for your store.
Access: a staff PIN to open Cash Management. The Terminal PIN is needed to reveal the Expected Cash Balance and to open the cash drawer without a sale.
Before you start
Check that the Cash Management button shows on the Qashier POS main page. If it does not, Cash Management is not turned on for your store. Contact Qashier support to ask about turning it on.
Make sure your staff have a staff PIN. Add staff in QashierHQ under Staff Management.
Set a Terminal PIN in QashierHQ (Settings > Store > Basic Settings > Terminal PIN). Without a Terminal PIN, anyone using the terminal can see the cash balance.
Keep the terminal connected to the internet. Cash Management and Tally do not work offline.
Open Cash Management
On the Qashier POS main page, tap Cash Management. You can also open it from the menu on the POS & Payment page.
In the Staff Login window, choose your name and enter your staff PIN.
The Cash Management screen at a glance
Calendar icon (top left, beside the title): choose the date range of cash records you want to see.
Printer icon (top right): prints the Cash Report for one day. See Print a cash report below.
Cash drawer icon (top right): opens the cash drawer without a sale, for example to correct wrong change. It only shows when Automatically open cash drawer when you accept a cash payment is turned on in QashierHQ (Settings > Store > Additional Settings > POS Settings). Enter the Terminal PIN if asked.
Expected Cash Balance: the cash the system expects in your drawer. It is hidden as ******. Tap it and enter the Terminal PIN to see the amount. If your store has no Terminal PIN, the amount is shown to everyone.
Cash In: record cash you put into the drawer, such as your opening float or a top-up.
Cash Out: record cash you take out of the drawer, such as a supplier payment or your end-of-day takings.
Tally: record the cash you counted by hand, so you can compare it with the Expected Cash Balance.
Cash In / Out History tab: your float, top-ups, withdrawals and tallies, each with the staff name and time. Tap an entry to print it.
Cash Sales History tab: the sales paid in cash.
Qashier POS works out the Expected Cash Balance from your cash in and cash out records, your cash sales (including invoices marked as paid in cash) and cash refunds or voids. It does not count the physical cash, which is why you tally.
Record your float or a top-up (Cash In)
Use Cash In at the start of the day to record your float (the notes and coins you put in the drawer to give change), and during the day whenever you add more cash.
Open Cash Management and tap Cash In.
Enter the Amount. It cannot be zero.
Optional: enter Notes, such as the reason for the top-up.
Tap Confirm. The cash drawer opens automatically if Automatically open cash drawer when you accept a cash payment is turned on.
The amount and your notes appear in Cash In / Out History.
Take cash out of the drawer (Cash Out)
Use Cash Out at the end of the day when you remove your takings, and during the day for any withdrawal, such as paying a supplier in cash.
Open Cash Management and tap Cash Out.
Enter the Amount you are taking out.
Optional: enter Notes, for example "Pay supplier" or "End-of-day settlement".
Tap Confirm.
The amount and your notes appear in Cash In / Out History.
Count your drawer (Tally)
Tally is usually done at shift change or at the end of the day. You can tally at any time; it only creates a record and does not change the Expected Cash Balance.
Count all the cash in the drawer, including your float.
Open Cash Management and tap Tally.
Enter the amount you counted.
Tap Yes.
The system amount and your manual count are shown in Cash In / Out History. The two amounts should match.
If your count does not match
A difference is usually caused by a counting mistake or by a cash in or cash out that was not recorded.
Count the cash in the drawer again. If you made a counting mistake, tap Tally and enter the correct amount.
Check that every top-up and withdrawal was recorded. If one is missing, record it with Cash In or Cash Out, then tally again.
End-of-day cash settlement
If there were no extra top-ups or withdrawals during the day:
At the start of the day, record your float with Cash In.
At the end of the day, count the drawer and record it with Tally.
When the system amount and your manual count match, record the cash you remove with Cash Out.
If you topped up or took cash out during the day:
At the start of the day, record your float with Cash In.
During the day, record each top-up with Cash In and each withdrawal with Cash Out when it happens.
At the end of the day, count the drawer and record it with Tally.
When the system amount and your manual count match, record the cash you remove with Cash Out.
Important: the balance does not reset to 0 overnight. If you do not cash out at the end of the day, the Expected Cash Balance carries over to the next day. To start each day from 0, cash out at the end of every day.
Print a cash report
Open Cash Management.
Optional: tap the calendar icon to choose the day. If you choose a range of dates, the report covers only the first day of the range.
Tap the printer icon at the top right.
The Cash Report shows Cash In, Cash Sales, Cash Tips In, Cash Out, Expected Drawer Amount, Counted Drawer Amount and Short/Extra. To print a single record instead, tap it in Cash In / Out History and confirm.
Common mistakes that stop your cash from tallying
Not cashing out at the end of the day, then cashing in the leftover cash again the next day. The system then counts that cash twice.
Recording cash received during the day with Cash In but not keeping it in the drawer.
Paying for supplies with cash from the drawer without recording a Cash Out.
If something goes wrong
What you see | Likely cause | What to do |
No Cash Management button on the POS main page | Cash Management is not turned on for your store | |
"There was an error with the Internet connection. Please connect to the Internet to view cash reports" | The terminal is offline | Reconnect to the internet and open Cash Management again. |
"Amount cannot be zero" | You entered 0 for Cash In or Cash Out | Enter the actual amount. |
"Cash drawer not connected" | The cash drawer is not set up or not connected | |
No cash drawer icon on the Cash Management screen | Automatically open cash drawer when you accept a cash payment is off | Turn it on in QashierHQ under Settings > Store > Additional Settings > POS Settings. |
Staff can see the cash balance without a PIN | No Terminal PIN is set for the store, or the store is set to show the cash amount without a Terminal PIN | Set a Terminal PIN in QashierHQ under Settings > Store > Basic Settings. If the amount still shows, contact Qashier support. |
Expected Cash Balance is about double the cash in the drawer | Leftover cash was cashed in again without a cash out the day before | Record a Cash Out for the extra amount, then tally again. |
Still stuck? Contact Qashier support.
Related articles
Last verified: 25 Sep 2026 · Markets: All markets