This feature allows you to pause your store (FP/GF) temporarily for a specific period of time.
Use Case Examples
Merchant is currently overwhelmed with orders at the physical store → need to pause store for eg 1 hour until crowd has died down.
Merchant has some emergency to attend to for the day → can pause store for the day/24 hours
Allow merchants to pause both Grabfood and Foodpanda stores from one place (be it POS or HQ) easily
Further reduce the dependency that merchants have on FP and GF devices
How it works
HQ: There is a ‘Pause Store’ button available, beside the last synced status.
POS: There is an ellipsis button on the top right hand corner of the transaction listener pop up.
Click on the ellipsis → Click on Store Status → It will reveal two buttons, one for GrabFood and the other for Foodpanda.
HQ: When the ‘Pause Store’ button is selected, a pop up will appear where you can select the duration to pause the store.
POS: When the GrabFood button is selected, a pop up will appear where you can select the duration to pause the store.
HQ and POS: The Status will be displayed as ‘Paused’, with the details on when it will resume below. Eg: Order resumes at 20/09/2022 4.14pm
Once it reaches 4.14pm, the status will revert back to the ‘Pause Store’ button.
How to Set Up
As long as the integration is enabled, pause store will automatically be available.
Your POS need to be updated to version 20221011 onwards.